Relationships between CIs

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DizzyFinger
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Real Name: Roman Pankrath
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Relationships between CIs

Post by DizzyFinger »

Hi,

I am looking for a way to document the relationships between different CIs like "depends on", "related to" or "is backup of". I am a rookie for otrs cmdb. Maybe someone can help??

DizzyFinger
OTRS newbie
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Joined: 20 Jun 2014, 10:04
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Real Name: Roman Pankrath
Company: rp consulting GmbH

Re: Relationships between CIs

Post by DizzyFinger »

FOUND!!!!!!!!

tbu
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Re: Relationships between CIs

Post by tbu »

Where?

I can only find this very short explanation located there => http://otrs.github.io/doc/manual/itsm/3 ... 06s04.html:

"The graphic exemplifies the links between CIs. OTRS differentiates between bidirectional and nondirectional links. Whenever a CI is linked to another CMDB object, OTRS ITSM automatically creates the respective reverse link.
The OTRS ITSM standard offers seven link types:"

which is followed by a Screenshot that doesn't even show the link types. Way to go!

However, it should be the following ones:

--------------------
Alternative to
--------------------
Connected to
--------------------
Depends on
Required for
--------------------
Includes
Part of
--------------------
Relevant to
--------------------

But my question is - how do I read it? Example: I am on ConfigItem A, click on the "link" button, search for ConfigItem B and choose "Depends on". Does now CI A depend on CI B or the other way?

I wished the documentation would go further into detail with this!

ardli
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OTRS Version?: 4.0.x

Re: Relationships between CIs

Post by ardli »

I have the same problem :D
Maybe someone can help??

tisuchi
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Joined: 03 Dec 2020, 11:28
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Real Name: Thouhedul Islam

Re: Relationships between CIs

Post by tisuchi »

@tbu First of all, thank you for your understanding.

Just curious to know, have you found any solution already regarding this?

root
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Re: Relationships between CIs

Post by root »

tisuchi wrote:
05 Jan 2021, 12:37
Just curious to know, have you found any solution already regarding this?
Hi,

What exactly is your question?

- Roy
Znuny LTS and ((OTRS) Community Edition CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

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tisuchi
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Joined: 03 Dec 2020, 11:28
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Real Name: Thouhedul Islam

Re: Relationships between CIs

Post by tisuchi »

@Roy

Actually, I want to know how they define naming between two CI linkage.

For example-

CI `1` linkage with CI `2` where `type_id` is 6(includes).

Now in the OTRS application, it shows **Depends on** but it should show **includes** since it's connected via `type_id` 6.

My question is how do they define the naming convention here?

root
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Re: Relationships between CIs

Post by root »

Hi,

The naming convention is Object1 relation Object2. The defintion can be found in the system configuration, search for LinkObject::PossibleLink.
The type_id doesn't matter - to me, they can differ on every system.

- Roy
Znuny LTS and ((OTRS) Community Edition CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

Do you need professional services? Check out https://www.znuny.com/

Do you want to contribute or want to know why ?

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