How to disable notification about Escalation?

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zionlook
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Joined: 27 May 2014, 16:04
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How to disable notification about Escalation?

Post by zionlook »

How to disable mail notification about Escalation ?
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reneeb
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Re: How to disable notification about Escalation?

Post by reneeb »

Comment the Jobs in Kernel/Config/GenericAgent.pm ...
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zionlook
Znuny newbie
Posts: 41
Joined: 27 May 2014, 16:04
Znuny Version: 3.5.5

Re: How to disable notification about Escalation?

Post by zionlook »

reneeb wrote:Comment the Jobs in Kernel/Config/GenericAgent.pm ...
I can't do it, because I have another urgent notifications on this Job.
Any other solution ?
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wurzel
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Joined: 08 Jul 2010, 22:25
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Real Name: Florian

Re: How to disable notification about Escalation?

Post by wurzel »

Hi,

built up new event based notifications.

Florian
OTRS 8 SILVER (Prod)
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11

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I won't answer to unfriendly users any more. A greeting and regards are just polite.
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