How to disable notification about Escalation?

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zionlook
OTRS newbie
Posts: 41
Joined: 27 May 2014, 16:04
OTRS Version?: 3.5.5

How to disable notification about Escalation?

Post by zionlook » 05 Jun 2014, 15:19

How to disable mail notification about Escalation ?

reneeb
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Re: How to disable notification about Escalation?

Post by reneeb » 07 Jun 2014, 10:16

Comment the Jobs in Kernel/Config/GenericAgent.pm ...
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zionlook
OTRS newbie
Posts: 41
Joined: 27 May 2014, 16:04
OTRS Version?: 3.5.5

Re: How to disable notification about Escalation?

Post by zionlook » 11 Jun 2014, 09:41

reneeb wrote:Comment the Jobs in Kernel/Config/GenericAgent.pm ...
I can't do it, because I have another urgent notifications on this Job.
Any other solution ?

wurzel
OTRS guru
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Joined: 08 Jul 2010, 22:25
OTRS Version?: 6.0.x

Re: How to disable notification about Escalation?

Post by wurzel » 11 Jun 2014, 10:42

Hi,

built up new event based notifications.

Florian
    ((OTRS)) Community Edition 6.0.x, LAMP LIVE auf Debian 10
    OTRS 7 SILVER

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