Is it possible to restrict a CI to a defined usergroup?
We want to create a CMDB that should be used by different teams. Team A should see all servers that are required for their work, and team B should see other servers.
How do i set these permissions in a CI class?
We use OTRS 3.1.x but will upgrade to 3.3.x in near future.
ITSM Permission groups for CIs
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ITSM Permission groups for CIs
production: OTRS 5.0.X | OTRS:ITSM 5.0.X | AWS-RDS MariaDB 10.1.X | CentOS 7
Gibt es im Raum Frankfurt/Darmstadt OTRS/ITSM-Benutzer, die an einem Erfahrungsaustausch interessiert sind? Dann meldet euch um mit Gleichgesinnten über OTRS in der Praxis und den ganzen Rest zu reden.
Gibt es im Raum Frankfurt/Darmstadt OTRS/ITSM-Benutzer, die an einem Erfahrungsaustausch interessiert sind? Dann meldet euch um mit Gleichgesinnten über OTRS in der Praxis und den ganzen Rest zu reden.
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Re: ITSM Permission groups for CIs
It is posssible with some programming.
We build access-groups for each customer_company in the cmdb, so only the CIs of allowed customer_companies can be seen.
Only thing that has du be:
- every CI has to have a customer_company defined
All this is written in 'Kernel::System::ITSMConfigItem::Permission::ItemClassGroupCheck'
(this can be disabled by sysconfig, if not working, or test)
We build access-groups for each customer_company in the cmdb, so only the CIs of allowed customer_companies can be seen.
Only thing that has du be:
- every CI has to have a customer_company defined
All this is written in 'Kernel::System::ITSMConfigItem::Permission::ItemClassGroupCheck'
(this can be disabled by sysconfig, if not working, or test)
Live: OTRS 3.3.8, ITSM 3.3.8, in vm
Test: otrs 3.3.8, ITSM
OS: RedHat 6.5 64Bit, Apache: 2.2.15, MySQL 5.5.38, Perl: 5.10.1, mod_Perl 2.0.4
Test: otrs 3.3.8, ITSM
OS: RedHat 6.5 64Bit, Apache: 2.2.15, MySQL 5.5.38, Perl: 5.10.1, mod_Perl 2.0.4
Re: ITSM Permission groups for CIs
just create different classes and assign the permission to the CI class.
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"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
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- Znuny newbie
- Posts: 90
- Joined: 20 May 2008, 12:50
- Znuny Version: 3.1.X
- Real Name: Felix
- Company: SyroCon Consulting GmbH
- Location: Darmstadt
Re: ITSM Permission groups for CIs
Where can I define the customer_company in the CI?
Do I have to change something in the class definitions, like adding a corresponding field?
In the SysConfig I found the two options ITSMConfigItem::Permission::Class###010-ClassGroupCheck and ITSMConfigItem::Permission::Item###010-ItemClassGroupCheck in the section "ITSM Configuration Management -> Core::ITSMConfigItem"
They are both activated by default, but the required flag is set to 0.
Is there some sort of a tutorial or howto in the web?
Do I have to change something in the class definitions, like adding a corresponding field?
In the SysConfig I found the two options ITSMConfigItem::Permission::Class###010-ClassGroupCheck and ITSMConfigItem::Permission::Item###010-ItemClassGroupCheck in the section "ITSM Configuration Management -> Core::ITSMConfigItem"
They are both activated by default, but the required flag is set to 0.
Is there some sort of a tutorial or howto in the web?
production: OTRS 5.0.X | OTRS:ITSM 5.0.X | AWS-RDS MariaDB 10.1.X | CentOS 7
Gibt es im Raum Frankfurt/Darmstadt OTRS/ITSM-Benutzer, die an einem Erfahrungsaustausch interessiert sind? Dann meldet euch um mit Gleichgesinnten über OTRS in der Praxis und den ganzen Rest zu reden.
Gibt es im Raum Frankfurt/Darmstadt OTRS/ITSM-Benutzer, die an einem Erfahrungsaustausch interessiert sind? Dann meldet euch um mit Gleichgesinnten über OTRS in der Praxis und den ganzen Rest zu reden.