Just installed OTRS on Windows, Got Error 500
Moderator: crythias
Just installed OTRS on Windows, Got Error 500
Hi, first post here, i'm investigating using OTRS as our help desk solution where i work.
Installed OTRS today:
On Windows server 2008 R2
Installed .Net freamework 4.5,
installed ActivePerl: ActivePerl-5.16.3.1604-MSWin32-x86-298023
Installer: otrs-3.3.7-win-installer-3.0.5,
this installer installed the bundled mysql software
Install succeeded, the website opens to
http://localhost/otrs/installer.pl
and I get the Error Summary HTTP Error 500.0 - Internal Server Error
Any page returns the same error
log file: otrs.log
has 1 line:
[Tue May 13 13:27:00 2014][Error][Kernel::System::DB::new][223] Access denied for user 'otrs'@'localhost' (using password: YES)
What did i miss during the installation?
How do i start troubleshooting this error please?
many thanks!
Installed OTRS today:
On Windows server 2008 R2
Installed .Net freamework 4.5,
installed ActivePerl: ActivePerl-5.16.3.1604-MSWin32-x86-298023
Installer: otrs-3.3.7-win-installer-3.0.5,
this installer installed the bundled mysql software
Install succeeded, the website opens to
http://localhost/otrs/installer.pl
and I get the Error Summary HTTP Error 500.0 - Internal Server Error
Any page returns the same error
log file: otrs.log
has 1 line:
[Tue May 13 13:27:00 2014][Error][Kernel::System::DB::new][223] Access denied for user 'otrs'@'localhost' (using password: YES)
What did i miss during the installation?
How do i start troubleshooting this error please?
many thanks!
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Re: Just installed OTRS on Windows, Got Error 500
Summary: for whatever reason, the database credentials stored in OTRS/Kernel/Config.pm are not allowed to access the MySQL database.being wrote:Access denied for user 'otrs'@'localhost' (using password: YES)
"How to fix?"
If you were involved in the password generation of the otrs MySQL user, you might be okay to edit Config.pm and update the fields appropriately.
If you want, you might run installer.pl again with a new OTRS database.
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Re: Just installed OTRS on Windows, Got Error 500
I picked installing the bundled mysql while installing OTRS . there were no password or user setup prompts/steps during the installation of OTRS at all.
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Re: Just installed OTRS on Windows, Got Error 500
How could I access the mysql databases/server on a windows machine?
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Re: Just installed OTRS on Windows, Got Error 500
hmm
I realize you're new to MySQL, but you should familiarize yourself with the workings of the MySQL database, the mysql command line, MySQL Workbench, recovery of the root password, mysqldump for backups, etc. All of this is outside the scope of OTRS/this forum. You'll need this knowledge long term anyway if you stay with OTRS or use other MySQL based database products.
Do I know the answers? Yes. But there are good and more authoritative references than me on the subject, and I'll basically be doing exactly the same thing: Searching for the answer and copying the information in a reply to you. (Don't get mad at me for this. You are looking at the person behind the curtain. I just happen to be better at websearches than most of the people who ask questions here.)
I realize you're new to MySQL, but you should familiarize yourself with the workings of the MySQL database, the mysql command line, MySQL Workbench, recovery of the root password, mysqldump for backups, etc. All of this is outside the scope of OTRS/this forum. You'll need this knowledge long term anyway if you stay with OTRS or use other MySQL based database products.
Do I know the answers? Yes. But there are good and more authoritative references than me on the subject, and I'll basically be doing exactly the same thing: Searching for the answer and copying the information in a reply to you. (Don't get mad at me for this. You are looking at the person behind the curtain. I just happen to be better at websearches than most of the people who ask questions here.)
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Re: Just installed OTRS on Windows, Got Error 500
i've used mysql on linux but not windows. no prob.
i uninstalled OTRS, will install mysql first then install OTRS and connect to the existing mysql server during installation
i uninstalled OTRS, will install mysql first then install OTRS and connect to the existing mysql server during installation
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Re: Just installed OTRS on Windows, Got Error 500
Ok,
Installed MySQL and it looked good.
Installed OTRS, selected "use an already installed db (mysql, MS sql etc)..
installation of all needed services to run OTRS finished successfully.
web page opens to http://localhost/otrs/installer.pl
same 500 error.
log file shows:
[Wed May 14 13:20:24 2014][Error][Kernel::System::DB::new][223] Access denied for user 'otrs'@'localhost' (using password: YES)
The question now is:
Where do i configure OTRS to connect to a DB? I actually have both mysql and MS SQL db servers that i could use.
No other errors get logged.
i tried http://localhost/otrs/index.pl and same 500 error but nothing new in the log file.
Detail from the error page:
Server Error in Application "DEFAULT WEB SITE/OTRS"Internet Information Services 7.5
Error Summary
HTTP Error 500.0 - Internal Server Error
There is a problem with the resource you are looking for, so it cannot be displayed. Detailed Error InformationModule IsapiModule
Notification ExecuteRequestHandler
Handler PerlEx
Error Code 0x8007007e
Requested URL http://localhost:80/otrs/index.pl
Physical Path C:\otrs\OTRS\bin\cgi-bin\index.pl
Logon Method Anonymous
Logon User Anonymous
Most likely causes:
The path to the ISAPI Filter is incorrect.
IIS received the request; however, an internal error occurred during the processing of the request. The root cause of this error depends on which module handles the request and what was happening in the worker process when this error occurred.
IIS was not able to access the web.config file for the Web site or application. This can occur if the NTFS permissions are set incorrectly.
IIS was not able to process configuration for the Web site or application.
The authenticated user does not have permission to use this DLL.
Things you can try:
Ensure that the path to the ISAPI DLL is correct.
Ensure that the NTFS permissions for the web.config file are correct and allow access to the Web server's machine account.
Check the event logs to see if any additional information was logged.
Verify the permissions for the DLL.
Create a tracing rule to track failed requests for this HTTP status code. For more information about creating a tracing rule for failed requests, click here.
the path to the installer and index.pl files is correct: C:\otrs\OTRS\bin\cgi-bin\ the web browser is finding the file but still i see an 500 error.
Installed MySQL and it looked good.
Installed OTRS, selected "use an already installed db (mysql, MS sql etc)..
installation of all needed services to run OTRS finished successfully.
web page opens to http://localhost/otrs/installer.pl
same 500 error.
log file shows:
[Wed May 14 13:20:24 2014][Error][Kernel::System::DB::new][223] Access denied for user 'otrs'@'localhost' (using password: YES)
The question now is:
Where do i configure OTRS to connect to a DB? I actually have both mysql and MS SQL db servers that i could use.
No other errors get logged.
i tried http://localhost/otrs/index.pl and same 500 error but nothing new in the log file.
Detail from the error page:
Server Error in Application "DEFAULT WEB SITE/OTRS"Internet Information Services 7.5
Error Summary
HTTP Error 500.0 - Internal Server Error
There is a problem with the resource you are looking for, so it cannot be displayed. Detailed Error InformationModule IsapiModule
Notification ExecuteRequestHandler
Handler PerlEx
Error Code 0x8007007e
Requested URL http://localhost:80/otrs/index.pl
Physical Path C:\otrs\OTRS\bin\cgi-bin\index.pl
Logon Method Anonymous
Logon User Anonymous
Most likely causes:
The path to the ISAPI Filter is incorrect.
IIS received the request; however, an internal error occurred during the processing of the request. The root cause of this error depends on which module handles the request and what was happening in the worker process when this error occurred.
IIS was not able to access the web.config file for the Web site or application. This can occur if the NTFS permissions are set incorrectly.
IIS was not able to process configuration for the Web site or application.
The authenticated user does not have permission to use this DLL.
Things you can try:
Ensure that the path to the ISAPI DLL is correct.
Ensure that the NTFS permissions for the web.config file are correct and allow access to the Web server's machine account.
Check the event logs to see if any additional information was logged.
Verify the permissions for the DLL.
Create a tracing rule to track failed requests for this HTTP status code. For more information about creating a tracing rule for failed requests, click here.
the path to the installer and index.pl files is correct: C:\otrs\OTRS\bin\cgi-bin\ the web browser is finding the file but still i see an 500 error.
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Re: Just installed OTRS on Windows, Got Error 500
being wrote:Where do i configure OTRS to connect to a DB? I actually have both mysql and MS SQL db servers that i could use.
crythias wrote:Summary: for whatever reason, the database credentials stored in OTRS/Kernel/Config.pm are not allowed to access the MySQL database.
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Re: Just installed OTRS on Windows, Got Error 500
Thanks.
Ok, mysql had no otrs database
i created an otrs database, i created the user and password
i edited the user info in the Config.pm file.
I restarted mysql (didnt know what else might need restarting)
went to website to setup otrs and got same 500 error,
the database is empty, naturally since i just created it ... i need otrs to populate the database with whatever is needed... how do i get otrs to setup/populate the database or create a new one?
also plz note i manually started the otrs scheduler service...
here is the message now in the log file: (may 15)
[Wed May 14 13:20:24 2014][Error][Kernel::System::DB::new][223] Access denied for user 'otrs'@'localhost' (using password: YES)
[Thu May 15 08:54:12 2014][Error][Kernel::System::PID::PIDGet][181] Table 'otrs.process_id' doesn't exist, SQL: '
SELECT process_name, process_id, process_host, process_create, process_change
FROM process_id
WHERE process_name = ? LIMIT 1'
[Thu May 15 08:54:12 2014][Error][Kernel::System::PID::PIDDelete][246] Table 'otrs.process_id' doesn't exist, SQL: '
DELETE FROM process_id
WHERE process_name = ?
AND process_host = ?'
[Thu May 15 08:54:12 2014][Error][Kernel::System::PID::PIDCreate][150] Table 'otrs.process_id' doesn't exist, SQL: '
INSERT INTO process_id
(process_name, process_id, process_host, process_create, process_change)
VALUES (?, ?, ?, ?, ?)'
[Thu May 15 08:54:12 2014][Error][Kernel::System::PID::PIDGet][181] Table 'otrs.process_id' doesn't exist, SQL: '
SELECT process_name, process_id, process_host, process_create, process_change
FROM process_id
WHERE process_name = ? LIMIT 1'
[Thu May 15 08:54:13 2014][Notice][main::_ServiceStart] Scheduler Service is starting...!
[Thu May 15 08:54:14 2014][Notice][main::_ServiceStart] Scheduler Service start! PID
[Thu May 15 08:54:14 2014][Error][Kernel::System::PID::PIDGet][181] Table 'otrs.process_id' doesn't exist, SQL: '
SELECT process_name, process_id, process_host, process_create, process_change
FROM process_id
WHERE process_name = ? LIMIT 1'
[Thu May 15 08:54:14 2014][Error][main::_AutoStop][749] Process could not be found in the process table!
Scheduler is stopping...!
Ok, mysql had no otrs database
i created an otrs database, i created the user and password
i edited the user info in the Config.pm file.
I restarted mysql (didnt know what else might need restarting)
went to website to setup otrs and got same 500 error,
the database is empty, naturally since i just created it ... i need otrs to populate the database with whatever is needed... how do i get otrs to setup/populate the database or create a new one?
also plz note i manually started the otrs scheduler service...
here is the message now in the log file: (may 15)
[Wed May 14 13:20:24 2014][Error][Kernel::System::DB::new][223] Access denied for user 'otrs'@'localhost' (using password: YES)
[Thu May 15 08:54:12 2014][Error][Kernel::System::PID::PIDGet][181] Table 'otrs.process_id' doesn't exist, SQL: '
SELECT process_name, process_id, process_host, process_create, process_change
FROM process_id
WHERE process_name = ? LIMIT 1'
[Thu May 15 08:54:12 2014][Error][Kernel::System::PID::PIDDelete][246] Table 'otrs.process_id' doesn't exist, SQL: '
DELETE FROM process_id
WHERE process_name = ?
AND process_host = ?'
[Thu May 15 08:54:12 2014][Error][Kernel::System::PID::PIDCreate][150] Table 'otrs.process_id' doesn't exist, SQL: '
INSERT INTO process_id
(process_name, process_id, process_host, process_create, process_change)
VALUES (?, ?, ?, ?, ?)'
[Thu May 15 08:54:12 2014][Error][Kernel::System::PID::PIDGet][181] Table 'otrs.process_id' doesn't exist, SQL: '
SELECT process_name, process_id, process_host, process_create, process_change
FROM process_id
WHERE process_name = ? LIMIT 1'
[Thu May 15 08:54:13 2014][Notice][main::_ServiceStart] Scheduler Service is starting...!
[Thu May 15 08:54:14 2014][Notice][main::_ServiceStart] Scheduler Service start! PID
[Thu May 15 08:54:14 2014][Error][Kernel::System::PID::PIDGet][181] Table 'otrs.process_id' doesn't exist, SQL: '
SELECT process_name, process_id, process_host, process_create, process_change
FROM process_id
WHERE process_name = ? LIMIT 1'
[Thu May 15 08:54:14 2014][Error][main::_AutoStop][749] Process could not be found in the process table!
Scheduler is stopping...!
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Re: Just installed OTRS on Windows, Got Error 500
I'm sorry I've been unsuccessful in helping. I've been unable to visualize the issue as you've presented.
Somehow, it feels like the config thinks you've already got the system secured and can't run Installer (though you'd get that error). I don't know without looking at your environment. I realize you're just new installing, but standard installer.pl won't/shouldn't try to log into OTRS unless it's already configured or you've put credentials into the system through the web interface.
Somehow, it feels like the config thinks you've already got the system secured and can't run Installer (though you'd get that error). I don't know without looking at your environment. I realize you're just new installing, but standard installer.pl won't/shouldn't try to log into OTRS unless it's already configured or you've put credentials into the system through the web interface.
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Re: Just installed OTRS on Windows, Got Error 500
Requested URL http://localhost:80/otrs/index.pl
Physical Path C:\otrs\OTRS\bin\cgi-bin\index.pl
no, installer.pl
Physical Path C:\otrs\OTRS\bin\cgi-bin\index.pl
no, installer.pl
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Re: Just installed OTRS on Windows, Got Error 500
i shall read the documents again in case there was something i missed
after the installation, a web page is opened and it takes me to web page opens to http://localhost/otrs/installer.pl not index. i typed index to see if that would work.
i will uninstall and reinstall again and send the log error again from the installer.pl page / i wont go to index
thanks
after the installation, a web page is opened and it takes me to web page opens to http://localhost/otrs/installer.pl not index. i typed index to see if that would work.
i will uninstall and reinstall again and send the log error again from the installer.pl page / i wont go to index
thanks
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Re: Just installed OTRS on Windows, Got Error 500
uninstalled
rebooted server
installed again, selected to use an existing sql server, it finished and said the web installer will start
web browser opens to http://localhost/otrs/installer.pl with same 500 error heres the text from the page from error log otrs.log
[Thu May 15 15:30:48 2014][Error][Kernel::System::DB::new][223] Access denied for user 'otrs'@'localhost' (using password: YES)
is there an error with the pl file that isnt compiling correctly?
rebooted server
installed again, selected to use an existing sql server, it finished and said the web installer will start
web browser opens to http://localhost/otrs/installer.pl with same 500 error heres the text from the page from error log otrs.log
[Thu May 15 15:30:48 2014][Error][Kernel::System::DB::new][223] Access denied for user 'otrs'@'localhost' (using password: YES)
is there an error with the pl file that isnt compiling correctly?
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Re: Just installed OTRS on Windows, Got Error 500
I Got the same issue :/
Can you run otrs.CheckModules.pl and paste the result?
Can you run otrs.CheckModules.pl and paste the result?
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Re: Just installed OTRS on Windows, Got Error 500
I'm going with bug. http://bugs.otrs.org
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Re: Just installed OTRS on Windows, Got Error 500
marcosaurelio wrote:I Got the same issue :/
Can you run otrs.CheckModules.pl and paste the result?
Here's the result click ok and script continues
see attached:
Restarted the server, ran the pl, same error
Is this an error related to the OTRS-installer or something independent of the installer that has to do with the windows server I need to setup/configure?
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Re: Just installed OTRS on Windows, Got Error 500
I will install this on another windows machine and report back what happens.
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Re: Just installed OTRS on Windows, Got Error 500
I realized during my last OTRS-Installation on Windows2008, that the PerlEX30.dll File is missing,
in the Perl-Package "5.16.3.1604" from their webpage.
Try an older one... or get the file from somewhere.
Its not an OTRS-Bug AFAIK.
Cheers
swype
in the Perl-Package "5.16.3.1604" from their webpage.
Try an older one... or get the file from somewhere.
Its not an OTRS-Bug AFAIK.
Cheers
swype
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Re: Just installed OTRS on Windows, Got Error 500
I had this same issue just recently. The problem is that ActiveState Perl requires a business license to run the Perl ISAPI module. So you have to either pony up for that DLL file, or run it with the built in Apache CGI setup (which is slow) then figure out how to get mod_perl running in Apache to speed things back up.
Re: Just installed OTRS on Windows, Got Error 500
This isnt good news. Would installing an older Perl be a work-around for this problem?olyjohn wrote:I had this same issue just recently. The problem is that ActiveState Perl requires a business license to run the Perl ISAPI module. So you have to either pony up for that DLL file, or run it with the built in Apache CGI setup (which is slow) then figure out how to get mod_perl running in Apache to speed things back up.
I spun up a new server, clean installation, and am now installing .NET and perl and OTRS and will report back.
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Re: Just installed OTRS on Windows, Got Error 500
same issue on a brand new windows server
ActivePerl 5.16.3 (x86), .NET 4.5, OTRS 3.3.7
err 500
[Thu May 22 14:40:12 2014][Error][Kernel::System::DB::new][223] Access denied for user 'otrs'@'localhost' (using password: YES)
I "cannot" find an older version of ActivePerl to install, on their website they want you to join ... pay.
"Access to older versions (Perl 5.6, 5.8, 5.10, 5.12, 5.14) is available in Business Edition and Enterprise Edition."
So, OTRS is no longer exactly free to install, since ActivePerl is not free.
correct me if I'm wrong.
ActivePerl 5.16.3 (x86), .NET 4.5, OTRS 3.3.7
err 500
[Thu May 22 14:40:12 2014][Error][Kernel::System::DB::new][223] Access denied for user 'otrs'@'localhost' (using password: YES)
I "cannot" find an older version of ActivePerl to install, on their website they want you to join ... pay.
"Access to older versions (Perl 5.6, 5.8, 5.10, 5.12, 5.14) is available in Business Edition and Enterprise Edition."
So, OTRS is no longer exactly free to install, since ActivePerl is not free.
correct me if I'm wrong.
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Re: Just installed OTRS on Windows, Got Error 500
Neither is Windows, or SQL Server or Oracle...being wrote:So, OTRS is no longer exactly free to install, since ActivePerl is not free.
Download the appliance and run under a VM.
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Re: Just installed OTRS on Windows, Got Error 500
I don't understand, what do you mean by download the applicance? you mean to pay for ActivePerl or are you referring to something else?
I want to evaluate OTRS, I dont need ActivePerl for anything else, I'd have to ask my manager to approve the purchase from perl so that i can try out otrs and find out if otrs fits our needs.
I want to evaluate OTRS, I dont need ActivePerl for anything else, I'd have to ask my manager to approve the purchase from perl so that i can try out otrs and find out if otrs fits our needs.
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Re: Just installed OTRS on Windows, Got Error 500
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Re: Just installed OTRS on Windows, Got Error 500
Nobody forces you to use Active State Perl. Use a different Perl implementation, the OTRS appliance or much better the managed trail or a linux systembeing wrote: So, OTRS is no longer exactly free to install, since ActivePerl is not free.
correct me if I'm wrong.
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"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
Re: Just installed OTRS on Windows, Got Error 500
Perfect, I'll install this one. thank you!
Windows server 2008 R2. Vsphere. OTRS Appliance OTRS 3.3.7
Re: Just installed OTRS on Windows, Got Error 500
Installed the applicance on a virtual windows server, got an error, figure that was because it was a virtual server
I instaleld it next on my desktop machine (physical computer, windows 7), i got the "same error"
see below:
I instaleld it next on my desktop machine (physical computer, windows 7), i got the "same error"
see below:
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Windows server 2008 R2. Vsphere. OTRS Appliance OTRS 3.3.7
Re: Just installed OTRS on Windows, Got Error 500
it has to be a 64 bit machine
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
Re: Just installed OTRS on Windows, Got Error 500
It is, my PC is 64 bit
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Windows server 2008 R2. Vsphere. OTRS Appliance OTRS 3.3.7
Re: Just installed OTRS on Windows, Got Error 500
Installed the same on a server Window 2008 R2
installed VirtualBox 4.3.12 for Windows hosts x86/amd64
connected to the iso and turned VM on, same error as the couple errors i got earlier.
screen shot:
this is the iso i use https://www.otrs.com/download-thank-you ... -1.0.7.iso
found at https://www.otrs.com/try/
I noticed the following on all 3 machines i installed this on (all are 64bit windows machines)
I see no 64 bit options in this drop list Uninstalled VirtualBox and installed an older one (VirtualBox 4.3.10) , still drop list shows 32bit options for linux not 64
installed VirtualBox 4.3.12 for Windows hosts x86/amd64
connected to the iso and turned VM on, same error as the couple errors i got earlier.
screen shot:
this is the iso i use https://www.otrs.com/download-thank-you ... -1.0.7.iso
found at https://www.otrs.com/try/
I noticed the following on all 3 machines i installed this on (all are 64bit windows machines)
I see no 64 bit options in this drop list Uninstalled VirtualBox and installed an older one (VirtualBox 4.3.10) , still drop list shows 32bit options for linux not 64
You do not have the required permissions to view the files attached to this post.
Last edited by being on 23 May 2014, 21:43, edited 2 times in total.
Windows server 2008 R2. Vsphere. OTRS Appliance OTRS 3.3.7
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Re: Just installed OTRS on Windows, Got Error 500
If you can't virtualize 64 bit, it could possibly be a BIOS issue on your machine.
https://forums.virtualbox.org/viewtopic.php?f=2&t=23924
https://forums.virtualbox.org/viewtopic.php?f=2&t=23924
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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Re: Just installed OTRS on Windows, Got Error 500
Ok, i found a solution for the 64 bit issue. My VirtualBox was installing itself on my 64bit PC as a 32bit software, my computer is not AMD64... the software on the website says "x86/amd64 " , my servers are not AMD... so we had only a 32bit option in VirtualBox but a 64bit ISO.
I have a server with HyperV on it, HyperV 64 bit so, the ISO works... now i am moving forward with the setup process.
I have a server with HyperV on it, HyperV 64 bit so, the ISO works... now i am moving forward with the setup process.
Windows server 2008 R2. Vsphere. OTRS Appliance OTRS 3.3.7
Re: Just installed OTRS on Windows, Got Error 500
AMD64 refers to the all x86-64 systems. The 64 bit x86 CPU extensions were created by AMD and then adopted by Intel. Every 64 bit x86 system is AMD64, even if it's Intel based.
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Re: Just installed OTRS on Windows, Got Error 500
I have resolved my problem installing an old version of ActivePerl. That works well with Otrs 3.3.8 for Windows.swype wrote:I realized during my last OTRS-Installation on Windows2008, that the PerlEX30.dll File is missing,
in the Perl-Package "5.16.3.1604" from their webpage.
Try an older one... or get the file from somewhere.
Its not an OTRS-Bug AFAIK.
Cheers
swype
LINK deleted by moderator
Re: Just installed OTRS on Windows, Got Error 500
I deleted the link as you breached the copyright and licence of Active State.
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
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Re: Just installed OTRS on Windows, Got Error 500
Oh sorry, I didn't know, I had downloaded FREE... like the current versionsjojo wrote:I deleted the link as you breached the copyright and licence of Active State.
Re: Just installed OTRS on Windows, Got Error 500
what version did you used?cryptoroot wrote:I have resolved my problem installing an old version of ActivePerl. That works well with Otrs 3.3.8 for Windows.swype wrote:I realized during my last OTRS-Installation on Windows2008, that the PerlEX30.dll File is missing,
in the Perl-Package "5.16.3.1604" from their webpage.
Try an older one... or get the file from somewhere.
Its not an OTRS-Bug AFAIK.
Cheers
swype
LINK deleted by moderator
thanks in advance!
OTRS 3.3.1 Windows Server 2008, Apache, MS SQL Server 2008
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Re: Just installed OTRS on Windows, Got Error 500
I know it is late but the original problem you had should be rectified by the below if the database had already been created:
Open command prompt (run as admin), change directory to your mysql install (\OTRS\mysql\bin if bundled mysql)
From there type
This will log you in as root. If you have already set up a password for root then add -p after the root which will prompt for the password once you have entered.
Open command prompt (run as admin), change directory to your mysql install (\OTRS\mysql\bin if bundled mysql)
From there type
Code: Select all
mysql -uroot -e "GRANT ALL ON otrs.* TO 'otrs'@'localhost' IDENTIFIED BY 'yourdatabasepassword'" && mysql -uroot -e "FLUSH PRIVILEGES"
OTRS 3.1.18 running on Windows Server 2008 R2