Hi,
in the customer interface, there is a view named "company tickets".
Where in the administrative section can i manage the company ?
OTRS 3.3.6 + mysql
regards,
JM.
[SOLVED] Company tickets.
Moderator: crythias
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jmjoussein
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[SOLVED] Company tickets.
Last edited by jmjoussein on 13 May 2014, 10:21, edited 1 time in total.
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crythias
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Re: Company tickets.
Company tickets matches the tickets that have the CustomerID of the customer.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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jmjoussein
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Re: Company tickets.
OK, thanks for the response but where can i find the CustomerID ?
My customers logged in wth Active directory authentifacation.
regards,
JM
My customers logged in wth Active directory authentifacation.
regards,
JM
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crythias
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Re: Company tickets.
The CustomerID is in the ldap Map as well as displayed when searching for a customer in the Customer Information Centerjmjoussein wrote:where can i find the CustomerID
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jmjoussein
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Re: Company tickets.
But the CustomerID is an unique ID.
How can i say that they belong at the same company ?
JM.
How can i say that they belong at the same company ?
JM.
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crythias
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Re: Company tickets.
It doesn't have to be. Those with the same CustomerID see each others tickets in "Company Tickets"jmjoussein wrote:But the CustomerID is an unique ID.
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