The two ACLs are:
-Hide Close button if the ticket is in the Raw Queue
-Hide Priority button for all tickets.
The problem I have is that the first ACL is matched and hides the 'close' button as expected.
But when the second ACL is matched the close button is marked as visible, even when I have not listed it in the Actions area of the second ACL.
Any help would be appreciated.
Thanks
Gavin
I have setup config.pm as below:
Code: Select all
# Hide Close Button for all tickets located in the Raw Queue
$Self->{TicketAcl}->{'2-ACL'} = {
Properties => {
Ticket => {
Queue => ['Raw'],
}
},
Possible => {
Action => {
AgentTicketClose => 0,
},
},
};
# Hide the priority button for all tickets!
$Self->{TicketAcl}->{'3-ACL'} = {
Properties => {
},
Possible => {
Action => {
AgentTicketPriority => 0,
},
},
};