Statistics report preview month ticket status

[kalyana1315]

I want to create some statistics about ticket states for a period of time. I.e. I want to know how many ticket were in each state a period of one month.How can I create a report that remembers how many open tickets that were in status "new", "open", etc for a period of time (e.g. month).

i got solution only close ticket but open and new ticket facing issue.

[crythias]

count tickets from ticket_history.

[kalyana1315]

count tickets from ticket_history.

hi crythias

count tickets show wrong value.

information:

i create one ticket last month state is new and same month ticket open state , next month ticket is closed.

now statistics report last month is ticket state is show close. actually status last month is open.

[crythias]

You won't be able to do this through OTRS built-in reports.

[kalyana1315]

You won't be able to do this through OTRS built-in reports.

Thank crythias


any other way find solution of this issue.

[crythias]

Yes, count from ticket_history

[crythias]

explicitly, that link I gave you for how to track ticket time per state is a nice starting point.