[SOLVED] Add dynamic field in the Information Ticket

[amdkryn]

Created a dynamic field and put the screens opening called, however, want the information (inserted into the opening of the ticket) appears in the "Call info" or "Customer Information" screen - These panels are on the right side on the screen the call.

Have added my dynamic field in several places and made ​​sure that the field has information, but he is not showing yet.

Anyone have any suggestions?

PS: How do I change the name of the field "Account Team" for "unit of time"? I'm using the system in Portuguese Brazil but appears in English.

[skullz]

by default dynamic field, only for ticket and article only..not for customer..

if you want additional information on customer information,

viewtopic.php?f=53&t=11508

[amdkryn]

I do not need to add information to the Customer, but I want to display on the Ticket Information screen (Sidebar). Know tell me how can I do?

[yuri0001]

Hi!
For example, if you want to see dynamic fields in TicketZoom you need to enable them in
Edit SysConfig in Ticket -> Frontend::Agent::Ticket::ViewZoom --> Ticket::Frontend::AgentTicketZoom###DynamicField
They will be displayed only if they have value. Fields which did not filled - not displayed/
Note. Dynamic fields type ticket - displayed in Ticket Information frame.
Dynamic fields type message (note) - displayed in Note area of ticket.
The order of fields displayed is as they listed in SysConfig. If you want change order - you must change (for TicketZoom) - AgentTicketZoom.dtl. Usually - dynamic fields - displayed as block. If you want to display them individually you must find in .dtl module some commented text with example about it and modified file for your needs for each field separatly.
Sorry my bad English!

[amdkryn]

It worked! Thank you, I had created with the article type. With the Ticket type worked.