[SOLVED] Survey - AgentSurveyZoom Error - Upgrade

Moderator: crythias

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amdkryn
Znuny expert
Posts: 187
Joined: 02 Oct 2012, 02:52
Znuny Version: 5.0.27

[SOLVED] Survey - AgentSurveyZoom Error - Upgrade

Post by amdkryn »

Updated the OTRS version 3.2.9 to 3.3.35 with Kix4otrs 6.0.2. After upgrading the Survey this error when I try to view any item.

Error message:
Can not locate object method "CountRequest" via package "Kernel :: System :: Survey" at / opt / otrs / Custom / Kernel / Modules / AgentSurveyZoom.pm line 185

I have reinstalled several times and KIX4OTRS Survey, gave permission for the wwwrun (opensuse use) and got that there is no message in the syslog. Does anyone have any idea how to solve?
Last edited by amdkryn on 12 Mar 2014, 17:05, edited 1 time in total.
OTRS version 5.0.27 (With ITSM), Operating System OpenSuse 12 with Mysql.
crythias
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Re: Survey - AgentSurveyZoom Error - Upgrade

Post by crythias »

Rename the custom file
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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amdkryn
Znuny expert
Posts: 187
Joined: 02 Oct 2012, 02:52
Znuny Version: 5.0.27

Re: Survey - AgentSurveyZoom Error - Upgrade

Post by amdkryn »

It worked! Thank you very much.
OTRS version 5.0.27 (With ITSM), Operating System OpenSuse 12 with Mysql.
abhijeet
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Joined: 13 Jun 2014, 16:43
Znuny Version: 4.0.7
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Re: [SOLVED] Survey - AgentSurveyZoom Error - Upgrade

Post by abhijeet »

Thanks a lot crythias for solution.. :wink: It's works for me also..
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