Add DynamicField to Dashboard

[maayanay]

Hi,

I am trying to add dynamicfield to dashboard widget but no success.

i tried:
1. under Sysconfig (WebGUI):
Ticket -> Frontend::Agent::Dashboard
DashboardBackend###0120-TicketNew
DefaultColumns =>
i added my column and choose "2" to show the column by default


2. edit the DashboardTicketGeneric.pm to show dynamic fields
# show tickets
my $Count = 0;
for my $TicketID ( @{$TicketIDs} ) {
$Count++;
next if $Count < $Self->{StartHit};
my %Ticket = $Self->{TicketObject}->TicketGet(
TicketID => $TicketID,
UserID => $Self->{UserID},
DynamicFields => 1,
);

not working - On Dashboard i don't see the new column.
When i click on widget settings i do see the new column but after choosing it it show as an empty column

Thanks

[maayanay]

assist appreciated.

thanks

[maayanay]

Hi,

I am still struggling with this. cam someone help?

[crythias]

You shouldn't have modified DashboardTicketGeneric.pm
You should have clicked the hidden gear in the upper right for the dashboard widget and dragged a column left to right

[maayanay]

You shouldn't have modified DashboardTicketGeneric.pm
You should have clicked the hidden gear in the upper right for the dashboard widget and dragged a column left to right

I did it and the column show empty so i change the DashboardTicketGeneric.pm and it is still empty.

[crythias]

So your problem isn't that the field can't be added, (as your title says) but that you don't see content for a field/column you've added.

And then the questions ... article or ticket, does it really have data?

[maayanay]

So your problem isn't that the field can't be added, (as your title says) but that you don't see content for a field/column you've added.

And then the questions ... article or ticket, does it really have data?

maybe you missed this:
"not working - On Dashboard i don't see the new column.
When i click on widget settings i do see the new column but after choosing it it show as an empty column"

Yes every ticket have data for this dynamic field. i set it as "MUST" when customer open a ticket and i can see the data exist on all tickets.

the only reason i see this dynamicfield column at the widget settings is because i added in sysconfig (is this how it should be done?):
1. under Sysconfig (WebGUI):
Ticket -> Frontend::Agent::Dashboard
DashboardBackend###0120-TicketNew
DefaultColumns =>
i added my column and choose "2" to show the column by default

[crythias]

You did it right, I .. guess. but then I don't know if you've matched the field properly or what.

[maayanay]

You did it right, I .. guess. but then I don't know if you've matched the field properly or what.

I used the dynamicfield "name" not "label" this is how it should be done?

[crythias]

screenshots would be helpful... Specifically, config of the dynamic field, whether it was an article or ticket field, whether it's valid/invalid, what you put into sysconfig...

Yes, name and only the name as spelled (case sensitive).

[stephenb]

Hi all was this ever sorted i know its an old post but i have the same problem.

[moreiraanderson84]

Hello!
I also have the same problem.
I use the version 5.0.18.
Please, somebody can help us?
Thanks!

[root]

Hi,

Please open your own post or are you really sure that the OP's OTRS version is the same like your? If not open your own topic and give a complete description what does not work, what you did, what the result is and what you expect.

tia,
Roy

[basher]

this is clearly either a bug or there is another undocumented option to be enabled.
In the release notes for 5.0.19-20-21 I couldn't find this bug as resolved.

[root]

Hi,

About which bug do you talk?

- Roy

[basher]

Sorry for shortness.
In OTRS 5.0.x It is actually possible to add a dynamicfield to the dashboard but even if the dynamicfield in the ticket zoom is correctly filled in in the dashboard appears blank.

[jojo]

it seems that you did some wrong configuration. I have no issues to show DynamicField contents in the dashboard widgets

[mkovalskim]

You should use "Dynamicfield_Name" in Sysconfig to appear correctly in the columns of your panel.