If a ticket is created, a notification is sent to the agents (if they are subscribed to the correct queue).
Is there a possibility to configure this e-mail (add info from dynamic fields)?
Thanks
Philip
agent notifications
Moderator: crythias
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crythias
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Re: agent notifications
Change the content/body of agent notifications? Yes.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
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steeman
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- Real Name: Philip Steeman
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Re: agent notifications
Thanks,
found it!
I was looking in sysonfig
Philip
found it!
I was looking in sysonfig
Philip