Sort new tickets: first Priority, then age

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DerMatze
Znuny newbie
Posts: 38
Joined: 19 Dec 2010, 15:25
Znuny Version: 3.0.4

Sort new tickets: first Priority, then age

Post by DerMatze »

Hello,

i have a little problem by sort the new tickets.

OTRS doesn't sort the tickets by first "priority" and then "age"

i have added on "DashboardBackend###0120-TicketNew" the value "StateType=new;SortBy=Priority;SortBy=Age;OrderBy=Down" but this doesn't work

then i add the value "StateType=new;SortBy=Priority;OrderBy=Down", OTRS sort by priority, but then are the tickets not sort by age

is there a another way, to get sort the tickets?
Greetz,
Matze

Blog: http://www.dermatze.net

OTRS 3.3.7 (public) on Linux with MySQL database
DerMatze
Znuny newbie
Posts: 38
Joined: 19 Dec 2010, 15:25
Znuny Version: 3.0.4

Re: Sort new tickets: first Priority, then age

Post by DerMatze »

Anywhere a idea?
Greetz,
Matze

Blog: http://www.dermatze.net

OTRS 3.3.7 (public) on Linux with MySQL database
jojo
Znuny guru
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Joined: 26 Jan 2007, 14:50
Znuny Version: Git Master
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Re: Sort new tickets: first Priority, then age

Post by jojo »

thats not possible in dashboard
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
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DerMatze
Znuny newbie
Posts: 38
Joined: 19 Dec 2010, 15:25
Znuny Version: 3.0.4

Re: Sort new tickets: first Priority, then age

Post by DerMatze »

But is there a another solution (in confg, etc.) that i can sort the tickets?
Greetz,
Matze

Blog: http://www.dermatze.net

OTRS 3.3.7 (public) on Linux with MySQL database
pisoir
Znuny newbie
Posts: 7
Joined: 03 Jul 2017, 21:11
Znuny Version: 5.0.15

Re: Sort new tickets: first Priority, then age

Post by pisoir »

It's been years and years, and they are various forum inputs regarding this same question. But still no success? How complicated can it be? Any hack in the TicketGeneric.pm, which would enable this multisort/subsort?
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