Hello,
i have a little problem by sort the new tickets.
OTRS doesn't sort the tickets by first "priority" and then "age"
i have added on "DashboardBackend###0120-TicketNew" the value "StateType=new;SortBy=Priority;SortBy=Age;OrderBy=Down" but this doesn't work
then i add the value "StateType=new;SortBy=Priority;OrderBy=Down", OTRS sort by priority, but then are the tickets not sort by age
is there a another way, to get sort the tickets?
Sort new tickets: first Priority, then age
Moderator: crythias
Re: Sort new tickets: first Priority, then age
Anywhere a idea?
Re: Sort new tickets: first Priority, then age
thats not possible in dashboard
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"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
Re: Sort new tickets: first Priority, then age
But is there a another solution (in confg, etc.) that i can sort the tickets?
Re: Sort new tickets: first Priority, then age
It's been years and years, and they are various forum inputs regarding this same question. But still no success? How complicated can it be? Any hack in the TicketGeneric.pm, which would enable this multisort/subsort?