Quoting all participant on Reply

Moderator: crythias

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danchitu86
Znuny newbie
Posts: 37
Joined: 31 Jan 2011, 11:25
Znuny Version: 3.2.3
Real Name: Dan
Company: ANB
Location: Bucharest, RO

Quoting all participant on Reply

Post by danchitu86 »

Hello!

I would like that OTRS will include in the quote msg all initials participants.
Instead of including only the sender I would like to include all members to that e-mail like Outlook does on reply. If I use forward function in OTRS, the system includes all members in quote msg.

Code: Select all

01/13/2014 09:06 - Dan Chitu wrote:
I have fould something in: Ticket -> Frontend::Agent::Ticket::ViewCompose Ticket::Frontend::ResponseFormat

Code: Select all

$QData{"Salutation"}
$QData{"StdResponse"}
$QData{"Signature"}

$TimeShort{"$QData{"Created"}"} - $QData{"[b]OrigFromNam[/b]e"} $Text{"wrote"}:
$QData{"Body"}
I am not sure this is the setting and I don't know what to add.

Can you please help me? Thank you!
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danchitu86
Znuny newbie
Posts: 37
Joined: 31 Jan 2011, 11:25
Znuny Version: 3.2.3
Real Name: Dan
Company: ANB
Location: Bucharest, RO

Re: Quoting all participant on Reply

Post by danchitu86 »

Any tips, please?
danchitu86
Znuny newbie
Posts: 37
Joined: 31 Jan 2011, 11:25
Znuny Version: 3.2.3
Real Name: Dan
Company: ANB
Location: Bucharest, RO

Re: Quoting all participant on Reply

Post by danchitu86 »

nothing? :D
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