I would like that OTRS will include in the quote msg all initials participants.
Instead of including only the sender I would like to include all members to that e-mail like Outlook does on reply. If I use forward function in OTRS, the system includes all members in quote msg.
Code: Select all
01/13/2014 09:06 - Dan Chitu wrote:
Code: Select all
$QData{"Salutation"}
$QData{"StdResponse"}
$QData{"Signature"}
$TimeShort{"$QData{"Created"}"} - $QData{"[b]OrigFromNam[/b]e"} $Text{"wrote"}:
$QData{"Body"}
Can you please help me? Thank you!