OTRS Stopped Pulling in Tickets

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mallesh
OTRS newbie
Posts: 16
Joined: 20 Jun 2011, 16:42
OTRS Version?: 3.0.11
Real Name: Mallesh Kalsure
Company: QLogy Management Services Pvt.Ltd.Pune
Location: Pune,Maharashtra,India

OTRS Stopped Pulling in Tickets

Post by mallesh »

Hello friends....

I have been getting multiple tickets for same mail again and again in OTRS 3 version & i take care that otrs.PostMasterMailbox.pl is not running parallel.
....
Logs:--
Feb 6 10:30:01 server2 crond[17506]: (otrs) CMD ($HOME/bin/otrs.PostMasterMailbox.pl >> /dev/null)
Feb 6 10:45:01 server2 crond[17770]: (otrs) CMD ($HOME/bin/otrs.PostMasterMailbox.pl >> /dev/null)
Feb 6 10:59:01 server2 crond[17929]: (root) CMD (/root/backup/errorlogclear.sh)
Feb 6 10:59:01 server2 crond[17930]: (root) CMD (/root/cachefree.sh)
Feb 6 11:00:01 server2 crond[17948]: (root) CMD (/etc/webmin/bandwidth/rotate.pl)
Feb 6 11:00:01 server2 crond[17949]: (root) CMD (/root/cachefree.sh)
Feb 6 11:00:01 server2 crond[17950]: (root) CMD (/root/backup/errorlogclear.sh)
Feb 6 11:00:01 server2 crond[17951]: (otrs) CMD ($HOME/bin/otrs.PostMasterMailbox.pl >> /dev/null)
Feb 6 11:01:01 server2 crond[17968]: (root) CMD (run-parts /etc/cron.hourly)
Feb 6 11:15:01 server2 crond[18221]: (otrs) CMD ($HOME/bin/otrs.PostMasterMailbox.pl >> /dev/null)


What this issue .....


Regards
Mallesh
Mallesh Kalsure
System Administrator
OTRS 3.0.11 ITSM. (upgrade 2.4.9 to 3.0.11)

ferrosti
OTRS ninja
Posts: 723
Joined: 10 Oct 2007, 14:30
OTRS Version?: 3.0
Location: Hamburg, Germany

Re: OTRS Stopped Pulling in Tickets

Post by ferrosti »

Make sure your mailbox user is allowed to delete mails in this postbox.
Which protocol are you using? POP3 or IMAP?
openSuSE on ESX
IT-Helpdesk: OTRS 3.0
Customer Service: OTRS 3.0 (upgraded from 2.3)
Customer Service (subsidiary): OTRS 3.0
+additional test and development systems

mallesh
OTRS newbie
Posts: 16
Joined: 20 Jun 2011, 16:42
OTRS Version?: 3.0.11
Real Name: Mallesh Kalsure
Company: QLogy Management Services Pvt.Ltd.Pune
Location: Pune,Maharashtra,India

Re: OTRS Stopped Pulling in Tickets

Post by mallesh »

hi, ferrosti

thanks for ur response , I am using POP3 protocol for pull up mails to queue.
Mallesh Kalsure
System Administrator
OTRS 3.0.11 ITSM. (upgrade 2.4.9 to 3.0.11)

ferrosti
OTRS ninja
Posts: 723
Joined: 10 Oct 2007, 14:30
OTRS Version?: 3.0
Location: Hamburg, Germany

Re: OTRS Stopped Pulling in Tickets

Post by ferrosti »

What about hint 1)?
Are you able to login to this postbox using POP3 with this user and delete mails?
openSuSE on ESX
IT-Helpdesk: OTRS 3.0
Customer Service: OTRS 3.0 (upgraded from 2.3)
Customer Service (subsidiary): OTRS 3.0
+additional test and development systems

mallesh
OTRS newbie
Posts: 16
Joined: 20 Jun 2011, 16:42
OTRS Version?: 3.0.11
Real Name: Mallesh Kalsure
Company: QLogy Management Services Pvt.Ltd.Pune
Location: Pune,Maharashtra,India

Re: OTRS Stopped Pulling in Tickets

Post by mallesh »

yes, after login no any mails in postbox...........
Mallesh Kalsure
System Administrator
OTRS 3.0.11 ITSM. (upgrade 2.4.9 to 3.0.11)

ferrosti
OTRS ninja
Posts: 723
Joined: 10 Oct 2007, 14:30
OTRS Version?: 3.0
Location: Hamburg, Germany

Re: OTRS Stopped Pulling in Tickets

Post by ferrosti »

Does this happen with ALL mails in OTRS postbox or only with certain ones?
E.g. is it limited to 'receipt notifications' or whatsoever?
openSuSE on ESX
IT-Helpdesk: OTRS 3.0
Customer Service: OTRS 3.0 (upgraded from 2.3)
Customer Service (subsidiary): OTRS 3.0
+additional test and development systems

mallesh
OTRS newbie
Posts: 16
Joined: 20 Jun 2011, 16:42
OTRS Version?: 3.0.11
Real Name: Mallesh Kalsure
Company: QLogy Management Services Pvt.Ltd.Pune
Location: Pune,Maharashtra,India

Re: OTRS Stopped Pulling in Tickets

Post by mallesh »

Yes, This is only happen with one E mail ID regularly 80% mails Duplicates , but others E mail id less , rare of a duplicate mails.
Mallesh Kalsure
System Administrator
OTRS 3.0.11 ITSM. (upgrade 2.4.9 to 3.0.11)

ferrosti
OTRS ninja
Posts: 723
Joined: 10 Oct 2007, 14:30
OTRS Version?: 3.0
Location: Hamburg, Germany

Re: OTRS Stopped Pulling in Tickets

Post by ferrosti »

What kind of mail server is this?
Please describe the kind of mail where the failure occurs more often on!

Please give more detailed information and don´t let me guess by nothing!
openSuSE on ESX
IT-Helpdesk: OTRS 3.0
Customer Service: OTRS 3.0 (upgraded from 2.3)
Customer Service (subsidiary): OTRS 3.0
+additional test and development systems

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