Is there somewhere an example of the use of "Execute Custom Module" in the job settings inside Generic Agent?
Philip
Generic Agent - Custom Module
Moderator: crythias
-
crythias
- Moderator
- Posts: 10169
- Joined: 04 May 2010, 18:38
- Znuny Version: 5.0.x
- Location: SouthWest Florida, USA
- Contact:
Re: Generic Agent - Custom Module
I don't have this, but I have provided a tutorial of sorts for Generic Agent and Ticket Events so you can determine if it's of practical interest to use the web interface to connect to a custom module.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
-
steeman
- Znuny newbie
- Posts: 67
- Joined: 22 May 2013, 11:35
- Znuny Version: 3.3.2
- Real Name: Philip Steeman
- Company: VIVES
Re: Generic Agent - Custom Module
I've got the following working:
- GenericAgent with a own module in otrs version 3.2 and 3.3
- a Ticket Event handler (with xml & Module) in otrs version 3.2
But the eventhandler doesn't work in version 3.3 (I'll post the problem in a new thread for clarity).
Philip
- GenericAgent with a own module in otrs version 3.2 and 3.3
- a Ticket Event handler (with xml & Module) in otrs version 3.2
But the eventhandler doesn't work in version 3.3 (I'll post the problem in a new thread for clarity).
Philip