(SOLVED) Add 'date created' to AgentTicketStatusView (small)

[bayerex]

Hi all,

Is it possible to add 'date created' to AgentTicketStatusView (small) in the age column underneath the age? Or even as a new column?

sshot-1.png

Thanks for the advice.

[yuri0001]

Hi!
In AgentTicketOverviewSmall - Change "Age" with "Created" in

Code: Select all

<!-- dtl:block:ContentLargeTicketGenericRowMeta -->
                    <td>
                        <a href="$Env{"Baselink"}Action=AgentTicketZoom;TicketID=$LQData{"TicketID"}" title="$QData{"Title"}" class="MasterActionLink">$Data{"TicketNumber"}</a>
                    </td>
                    <td>
                        $QData{"Age"}
                    </td>

In v.3.3.x there another way in SysConfig you can add field Created in list of available fields or change Age to Created. then you can select this field as visible.

[bayerex]

That's perfect. Thanks!

[chrish]

I#m looking for those field in SysConfig to be able to use the "Created" property in OverViewSmall on 3.3.8.
Can u tell me where i've to add this in SysConfig?

Thanks
Chris

[yuri0001]

Ticket -> Frontend::Agent::Ticket::ViewStatus --> Ticket::Frontend::AgentTicketStatusView###DefaultColumns
Activate checkbox at first, then add Created to table as Key and Value in according with comment for this parameter.
Also you can repeate this for other ...Views in such manner.
Sorry my bad English.

[chrish]

Thanks for your reply,
i'll give it a test tomorrow.

[chrish]

Hmm, seems that this property modifies for the StatusView.
But i need it for "TicketOverviewSmall".
In the TicketOverview properties I don't see something like configurable colums.

Is there a way to make it visible for the TicketOverviewSmall inerface?

Thanks
Chris

[yuri0001]

There are three Overviews in OTRS - Queue, Status and Escalation View. And three types of view in each - small, medium & large. I forgot Search View. There in SysConfig some mishmash of terms and places where them configured. You can try to play with this params in some places for this kins of views. Once I do it but unfortunately forgot.