Hi all,
Is it possible to add 'date created' to AgentTicketStatusView (small) in the age column underneath the age? Or even as a new column?
Thanks for the advice.
(SOLVED) Add 'date created' to AgentTicketStatusView (small)
Moderator: crythias
(SOLVED) Add 'date created' to AgentTicketStatusView (small)
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Last edited by bayerex on 16 Dec 2013, 16:42, edited 1 time in total.
Current Production Server (recently switched from Windows)
OTRS 3.2.7 on Ubuntu 12.04LTS 64bit
PHP 5.3.10-1ubuntu3.6
mysql Ver 14.14 Distrib 5.5.31
Previous Production Server:
Windows 2008
MySQL 5.1.51 Community Server
Strawberry Perl 5.12.3.0
OTRS 3.2.7 on Ubuntu 12.04LTS 64bit
PHP 5.3.10-1ubuntu3.6
mysql Ver 14.14 Distrib 5.5.31
Previous Production Server:
Windows 2008
MySQL 5.1.51 Community Server
Strawberry Perl 5.12.3.0
-
- Znuny superhero
- Posts: 631
- Joined: 17 Mar 2011, 14:40
- Znuny Version: 5.0.6
- Real Name: Yuri Kolesnikov
- Location: Russia
Re: Add 'date created' to AgentTicketStatusView (small)
Hi!
In AgentTicketOverviewSmall - Change "Age" with "Created" in
In v.3.3.x there another way in SysConfig you can add field Created in list of available fields or change Age to Created. then you can select this field as visible.
In AgentTicketOverviewSmall - Change "Age" with "Created" in
Code: Select all
<!-- dtl:block:ContentLargeTicketGenericRowMeta -->
<td>
<a href="$Env{"Baselink"}Action=AgentTicketZoom;TicketID=$LQData{"TicketID"}" title="$QData{"Title"}" class="MasterActionLink">$Data{"TicketNumber"}</a>
</td>
<td>
$QData{"Age"}
</td>
Best regards Yuri Kolesnikov
OTRS 5.0.14, ITSM 5.0.14
SUSE 13.2, MariaDB 10.0.22(productive)
OTRS 5.0.14, ITSM 5.0.14(test)
OTRS 5.0.14, ITSM 5.0.14
SUSE 13.2, MariaDB 10.0.22(productive)
OTRS 5.0.14, ITSM 5.0.14(test)
Re: Add 'date created' to AgentTicketStatusView (small)
That's perfect. Thanks!
Current Production Server (recently switched from Windows)
OTRS 3.2.7 on Ubuntu 12.04LTS 64bit
PHP 5.3.10-1ubuntu3.6
mysql Ver 14.14 Distrib 5.5.31
Previous Production Server:
Windows 2008
MySQL 5.1.51 Community Server
Strawberry Perl 5.12.3.0
OTRS 3.2.7 on Ubuntu 12.04LTS 64bit
PHP 5.3.10-1ubuntu3.6
mysql Ver 14.14 Distrib 5.5.31
Previous Production Server:
Windows 2008
MySQL 5.1.51 Community Server
Strawberry Perl 5.12.3.0
Re: (SOLVED) Add 'date created' to AgentTicketStatusView (sm
I#m looking for those field in SysConfig to be able to use the "Created" property in OverViewSmall on 3.3.8.
Can u tell me where i've to add this in SysConfig?
Thanks
Chris
Can u tell me where i've to add this in SysConfig?
Thanks
Chris
SuSE Linux Enterprise Server 11.3
OTRS 4.0.5
OTRS 4.0.5
-
- Znuny superhero
- Posts: 631
- Joined: 17 Mar 2011, 14:40
- Znuny Version: 5.0.6
- Real Name: Yuri Kolesnikov
- Location: Russia
Re: (SOLVED) Add 'date created' to AgentTicketStatusView (sm
Ticket -> Frontend::Agent::Ticket::ViewStatus --> Ticket::Frontend::AgentTicketStatusView###DefaultColumns
Activate checkbox at first, then add Created to table as Key and Value in according with comment for this parameter.
Also you can repeate this for other ...Views in such manner.
Sorry my bad English.
Activate checkbox at first, then add Created to table as Key and Value in according with comment for this parameter.
Also you can repeate this for other ...Views in such manner.
Sorry my bad English.
Best regards Yuri Kolesnikov
OTRS 5.0.14, ITSM 5.0.14
SUSE 13.2, MariaDB 10.0.22(productive)
OTRS 5.0.14, ITSM 5.0.14(test)
OTRS 5.0.14, ITSM 5.0.14
SUSE 13.2, MariaDB 10.0.22(productive)
OTRS 5.0.14, ITSM 5.0.14(test)
Re: (SOLVED) Add 'date created' to AgentTicketStatusView (sm
Thanks for your reply,
i'll give it a test tomorrow.
i'll give it a test tomorrow.
SuSE Linux Enterprise Server 11.3
OTRS 4.0.5
OTRS 4.0.5
Re: (SOLVED) Add 'date created' to AgentTicketStatusView (sm
Hmm, seems that this property modifies for the StatusView.
But i need it for "TicketOverviewSmall".
In the TicketOverview properties I don't see something like configurable colums.
Is there a way to make it visible for the TicketOverviewSmall inerface?
Thanks
Chris
But i need it for "TicketOverviewSmall".
In the TicketOverview properties I don't see something like configurable colums.
Is there a way to make it visible for the TicketOverviewSmall inerface?
Thanks
Chris
SuSE Linux Enterprise Server 11.3
OTRS 4.0.5
OTRS 4.0.5
-
- Znuny superhero
- Posts: 631
- Joined: 17 Mar 2011, 14:40
- Znuny Version: 5.0.6
- Real Name: Yuri Kolesnikov
- Location: Russia
Re: (SOLVED) Add 'date created' to AgentTicketStatusView (sm
There are three Overviews in OTRS - Queue, Status and Escalation View. And three types of view in each - small, medium & large. I forgot Search View. There in SysConfig some mishmash of terms and places where them configured. You can try to play with this params in some places for this kins of views. Once I do it but unfortunately forgot.
Best regards Yuri Kolesnikov
OTRS 5.0.14, ITSM 5.0.14
SUSE 13.2, MariaDB 10.0.22(productive)
OTRS 5.0.14, ITSM 5.0.14(test)
OTRS 5.0.14, ITSM 5.0.14
SUSE 13.2, MariaDB 10.0.22(productive)
OTRS 5.0.14, ITSM 5.0.14(test)