Update from 3.2.0 to 3.3.1

Moderator: crythias

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orco
Znuny newbie
Posts: 1
Joined: 13 Nov 2013, 21:25
Znuny Version: 3.2.9

Update from 3.2.0 to 3.3.1

Post by orco »

Hi,

I updated our OTRS 3.2.9 to 3.3.1 but after the upgrade the login into otrs doesnt work anymore.

We use Windows 2008 R2 x63 and a MSSQL Database with Windows IIS. It seems that everything is working fine:

we can use the "forgot password" button and it will guide us to a new password.
in var\log\potrs.log we can see the sucessfull login from the agents and if they use a wrong password it will
also be log correctly. Beside the "sucessfull" login there are no more entrys.

During the update process with ther DB-update-Perlscript we got some error regarding the "article" colume which we dont use.
But maybe this is the problem?

Are there more Logfiles we can check to finde the problem that the redirect after sucessfull login is not working?

thanks in advance
dcorbera
Znuny expert
Posts: 164
Joined: 15 Mar 2013, 17:09
Znuny Version: OTRS 3.2

Re: Update from 3.2.0 to 3.3.1

Post by dcorbera »

We have the same error, but we are working on apache/linux/postgres. At this moment we don't have any solution.
You can see the post:
viewtopic.php?f=62&t=23000
Using:
OTRS HELP DESK 3.3.5
OTRS ITSM 3.3.5
POSTGRES 8.3
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