GenericAgent - dynamic fields

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steeman
Znuny newbie
Posts: 67
Joined: 22 May 2013, 11:35
Znuny Version: 3.3.2
Real Name: Philip Steeman
Company: VIVES

GenericAgent - dynamic fields

Post by steeman »

I want to put a customer ticket in a corresponding queue, based on a dynamic field.
I want to use the GenericAgent to do this, but I only see 2 processmanagement dynamic fields.
How can I add other dynamic fields to the GenericAgent page?
Or is there another possibility?

Thanks

Philip
jojo
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Re: GenericAgent - dynamic fields

Post by jojo »

if the dynamic field is added via the admin area it will show up in the generic agent (it needs to be a ticket dynamic field, not an article dynamic field)
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steeman
Znuny newbie
Posts: 67
Joined: 22 May 2013, 11:35
Znuny Version: 3.3.2
Real Name: Philip Steeman
Company: VIVES

Re: GenericAgent - dynamic fields

Post by steeman »

Thank you very much. I did indeed made an article dynamic field.

Philip
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