Ubuntu 13.10 and Otrs 3.2.12

[danny2001k]

Hello,

I'm have problems installing Otrs 3.2.12 on Ubuntu 13.10. (Apache version: 2.4.6)
I followed all the steps but when I am suppose to access to install link /otrs/installer.pl I get the error:

Forbidden

You don't have permission to access /otrs/installer.pl on this server.
Apache/2.4.6 (Ubuntu) Server at test03 Port 80

- User otrs is created and is a part of the www-data group
- I ran the script for permisions: otrs.SetPermissions.pl --otrs-user=otrs --otrs-group=otrs --web-user=www-data --web-group=www-data /opt/otrs
- I configure apache:

Code: Select all

sudo cp -va /opt/otrs/scripts/apache2-httpd.include.conf /etc/apache2/sites-available/otrs.conf
cd /etc/apache2/sites-enabled/
sudo a2ensite otrs
sudo service apache2 reload

Any help would be great.
Danny

[TzunTzai]

I'm having the same problem with Ubuntu Server 13.10 and OTRS 3.3.2. Any luck?

[reneeb]

Any messages in the Apache log that would help?

[TzunTzai]

Not sure if this'll solve your problem, but it solved mine. When I linked OTRS to Apache, I forgot to put .conf at the end of OTRS. Made the adjustment and everything started to work. I also have a step by step of how I installed OTRS onto Ubuntu server if you think it'll help.

Code: Select all

ln -s /opt/otrs/scripts/apache2-httpd.include.conf /etc/apache2/sites-available/otrs.conf
a2ensite otrs
service apache2 restart