I want to create a new report for the open tickets, but I cannot select the person who is responsible or owner.
We wat to have that as an option in the list, how can I achieve this?
I do have these in the list
Attributes to be printed
Number
Ticket#
Title
Created
Changed
Queue
State
Priority
Customer User
CustomerID
But would like Owner also, but is is not in the list as an option.
Thanx
Statistics - missing item
Moderator: crythias
-
- Moderator
- Posts: 10169
- Joined: 04 May 2010, 18:38
- Znuny Version: 5.0.x
- Location: SouthWest Florida, USA
- Contact:
Re: Statistics - missing item
It's disabled by default because of certain countries' laws against per-employee monitoring/ranking?
viewtopic.php?f=53&t=19385
viewtopic.php?f=53&t=19385
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
Re: Statistics - missing item
Thank you, exactly the item I was looking for.