search colums on config items

[dcorbera]

Hello.

When we search a group of config items on the CMBD, how can we add colums on the resultat. We have added a new field named "Center" on the configitem definition, and we need it on the search result report.

Many thanks.

[dcorbera]

Any response. This a important point for us.
Thanks.

[dcorbera]

Any response?
Many thanks...

[yuri0001]

Hi!
To my mind in current version it only may be configured for result in CSV format.

[dcorbera]

It doesn't work for me. How can activate it?
Thanks

[yuri0001]

SysConfig in ITSM Configuration Management -> Frontend::Agent::ViewConfigItemSearch --> ITSMConfigItem::Frontend::AgentITSMConfigItemSearch###SearchCSVData
Add there your own fields you need.

[wurzel]

Hi,

Any response. This a important point for us.

look in sysconfig for the CI Culoms.


you can't demand for help in community forums. If it is important, buy professional services.

Flo

[dcorbera]

We tried it, but only appears the field name on the header, and not the value, really I don't understand it...

[DarealNeo]

I have the same problem here.
Anybody here for solutions

[crashingOtrs]

Hi,
did someone find a solution for this ???
thanks in advance!!

[RStraub]

Well, did you add them in:

ITSM Configuration Management -> Frontend::Agent::ViewConfigItemSearch

under:
ITSMConfigItem::Frontend::AgentITSMConfigItemSearch###ShowColumnsByClass

Didn't this work for you ?

[schism]

Hi,

i have the same problem.

I have added

ITSMConfigItem::Frontend::AgentITSMConfigItemSearch###ShowColumnsByClass


under:
ITSM Configuration Management -> Frontend::Agent::ViewConfigItemSearch

and i have defined the fields i need.

So, when I search with normal output, i obtain the correct fields.
When I search with output sets to csv or print mode, i obtain only the default values: Class Incident State Name Number Deployment State Version Create Time!

[RStraub]

Did you check the setting directly below ?

Code: Select all

ITSMConfigItem::Frontend::AgentITSMConfigItemSearch###SearchCSVData

[schism]

yes it is checked.

[yuri0001]

Hi, try to add the columns you need in this SysConfig item -
ITSMConfigItem::Frontend::AgentITSMConfigItemSearch###SearchCSVData
At first you must check this item and then add needed columns there.
But it's not fact that it true, because there no opportunity to specify class.
Another way is to use Import/Export for this.

[schism]

This flag ITSMConfigItem::Frontend::AgentITSMConfigItemSearch###SearchCSVData is checked. S

o i have tried to add the column i need, but the only result is: A csv file with new header (my column) but with no data:

"Class";"Incident State";"Name”;”ConfigurationItem”;”ChangeState";"Version";"Create Time";"MyColumn"
"OSManager";"Incident";"GRFCTX005RM044";"0199000008";"Pilot";"31";"2015-04-13 15:39:29"
"OSManager";"Operational";"GRFCTX004RM044";"0199000007";"Test/QA";"29";"2015-04-13 15:38:42"
"OSManager";"Operational";"GRFAWB002RM257";"0199000006";"Production";"23";"2015-04-13 15:37:36"
"OSManager";"Operational";"GRFAWB001RM257";"0199000005";"Production";"24";"2015-04-13 15:37:37"
"OSManager";"Operational";"GRFSQL001RM257";"0199000004";"Production";"25";"2015-04-13 15:37:37"
"OSManager";"Operational";"GRFCTX003RM044";"0199000003";"Production";"26";"2015-04-13 15:37:37"
"OSManager";"Operational";"GRFCTX002RM044";"0199000002";"Production";"27";"2015-04-13 15:37:37"
"OSManager";"Operational";"GRFCTX001RM044";"0199000001";"Production";"28";"2015-04-13 15:37:37"

While, if i substitute one of the default column "ConfigurationItem" (on csv section) with my column, i obtain this result:

"Class";"Incident State";"Name";"MyColumn";"ChangeState";"Version";"Create Time"
"OSManager";"Incident";"GRFCTX005RM044";"0199000008";"Pilot";"31";"2015-04-13 15:39:29"
"OSManager";"Operational";"GRFCTX004RM044";"0199000007";"Test/QA";"29";"2015-04-13 15:38:42"
"OSManager";"Operational";"GRFAWB002RM257";"0199000006";"Production";"23";"2015-04-13 15:37:36"
"OSManager";"Operational";"GRFAWB001RM257";"0199000005";"Production";"24";"2015-04-13 15:37:37"
"OSManager";"Operational";"GRFSQL001RM257";"0199000004";"Production";"25";"2015-04-13 15:37:37"
"OSManager";"Operational";"GRFCTX003RM044";"0199000003";"Production";"26";"2015-04-13 15:37:37"
"OSManager";"Operational";"GRFCTX002RM044";"0199000002";"Production";"27";"2015-04-13 15:37:37"
"OSManager";"Operational";"GRFCTX001RM044";"0199000001";"Production";"28";"2015-04-13 15:37:37"

the only change is only on the header, but the values ​​are still those of the field configuration items.

Maybe I 'm wrong something ?

Import/Export is a functionality only for admin, while I want to give a more controlled functionality to end users.

[schism]

No ideas?

[EXG133]

We have several additional fields that work fine.

Did you fill it in like this:

'DynamicField_MyColumn'

In the SysConfig?

EDIT: Reading comprehension! That's a Dynfield for a change, not a ConfigItem.

[yuri0001]

Hi!
Where is this attribute in SysConfig?
Thanks!

[schism]

I don't understand. Which attribute?

[schism]

Hi,

i have patched to new version of OTRS 4.0.7 -> 4.0.8 e ITSM Configuration Management 4.0.7 --> 4.0.8

But the problem with search on csv file is still here:

the only change is only on the header, but the values ​​are still those of the previosly field configuration items, or, if it is a new field the values are missing.

"Classe";"Stato dell'Incidente";"Name";"ConfigItem#";"ChangeState";"Tempo di Creazione"
"Class1";"Operational";"1";"01118000825";"Prepared";"13457";"2015-04-24 16:44:48"
"Class1";"Incident";"2";"01118000824";"Failed";"14177";"2015-04-24 17:37:11"
"Class1";"Incident";"3";"01118000823";"Failed";"14176";"2015-04-24 17:37:10"
"Class1";"Incident";"4";"01118000822";"Failed";"14173";"2015-04-24 17:37:05"
"Class1";"Incident";"5";"01118000821";"Failed";"14172";"2015-04-24 17:36:50"
"Class1";"Incident";"6";"01118000820";"Failed";"14171";"2015-04-24 17:36:39"
"Class1";"Incident";"7";"01118000819";"Failed";"14170";"2015-04-24 17:36:37"

"Classe";"Stato dell'Incidente";"Name";"My Column;"ChangeState";"Tempo di Creazione"
"Class1";"Operational";"1";"01118000825";"Prepared";"13457";"2015-04-24 16:44:48"
"Class1";"Incident";"2";"01118000824";"Failed";"14177";"2015-04-24 17:37:11"
"Class1";"Incident";"3";"01118000823";"Failed";"14176";"2015-04-24 17:37:10"
"Class1";"Incident";"4";"01118000822";"Failed";"14173";"2015-04-24 17:37:05"
"Class1";"Incident";"5";"01118000821";"Failed";"14172";"2015-04-24 17:36:50"
"Class1";"Incident";"6";"01118000820";"Failed";"14171";"2015-04-24 17:36:39"
"Class1";"Incident";"7";"01118000819";"Failed";"14170";"2015-04-24 17:36:37"

Maybe I 'm wrong something ?