Hi,
I need to send e-mail notification based on creation of new ticket for 50 different CustomerIDs. Since I will be sending all these notification only to one same e-mail address I would like to ask if there is a way to handle all CutomerIDs in one event (to use some kind of separator for CustomerID field in event creation)so I will not have to create 50 separate events for this?
Event notification with multiple CustomerID
Moderator: crythias
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crythias
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Re: Event notification with multiple CustomerID
Not as you've explained, and it's hard to reverse engineer what you want to do...
I can assume you want to create a single ticket for 50 customerids, which is ... not really possible through the gui or webmail ... or you want to send a notification to customers with existing tickets, which kinda is possible via notification event, ... maybe.
I can assume you want to create a single ticket for 50 customerids, which is ... not really possible through the gui or webmail ... or you want to send a notification to customers with existing tickets, which kinda is possible via notification event, ... maybe.
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CharlesD
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Re: Event notification with multiple CustomerID
Did you find the solution ???
I've got the same problem
I've got the same problem