TzunTzai wrote: Each client has their own queue / sub-queue.
Sounds like a mess to track. If you had thousands of clients creating all those queues and subqueues would be a nightmare.
If I had a new client, I'd just tell her to use the Hardware queue and select "Install" as a service.
If I had another new client, I'd be able to say exactly the same thing.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please
edit your signature to include your
OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask