Queue View: View Locked Tickets

[TzunTzai]

I'm trying to view all tickets in "Queue View", both locked and unlocked.

I didn't have a problem with this in OTRS v3.2.2. I just updated to OTRS v3.2.6, now I can't view locked tickets in Queue View.

These config changes worked in 3.2.2. But not with 3.2.6
http://complemento.net.br/en/2012/07/31 ... kets-also/
http://lists.otrs.org/pipermail/otrs/20 ... 05489.html

Any ideas?

Thanks.

[crythias]

the "All tickets" should show you locked tickets. "Available Tickets" will show only unlocked, because unlocked is available.

[TzunTzai]

the "All tickets" should show you locked tickets. "Available Tickets" will show only unlocked, because unlocked is available.

Silly me, I didn't even notice that! ;p

Is there a way to make "All Tickets" the default instead of "Available Tickets"?

[crythias]

Edit Config Settings in Ticket -> Frontend::Agent::ModuleRegistration
Frontend::Module###AgentTicketQueue
Link: Action=AgentTicketQueue;Filter=All
(kinda)
but the general gist is going to be all the queues need to have Filter=All as well.

[TzunTzai]

Edit Config Settings in Ticket -> Frontend::Agent::ModuleRegistration
Frontend::Module###AgentTicketQueue
Link: Action=AgentTicketQueue;Filter=All
(kinda)
but the general gist is going to be all the queues need to have Filter=All as well.

Thanks for the help!

[sunny]

Hi,

I am using 3.2.16 and Ticket::ViewableLocks -> 'lock' is not working as I am not able to see lock tickets in queueview only unlock is showing ..I have read so many blogs and many ppl susgested different way and i tried all was but unfortunately its not working,.... I am using storageFS system so i deleted cache also still its not reflecting..please help