Windows 2008 r2 install

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jshawadpgroup
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Windows 2008 r2 install

Post by jshawadpgroup » 25 Apr 2013, 14:24

Greetings everyone

I did have a search through the forums and was not able to find anything on this.
Our company has been using a Linux version of OTRS setup by the previous linux guru.
I am using the otrs-3.2.6-win-installer-2.4.7 on a windows 2008 r2 vmware machine (my linux skills are not good enough for a linux install)

This is a clean copy of windows 2008r2 with all the patches install.
After the default install procedure is done with no customization or configurations, i keep seeing the following errors in the event log (as well as OTRS freezes and i have to restart the services)
This hang and crash mainly happens when i go to the configuration interface on the web browser.

Faulting application name: httpd.exe, version: 2.2.22.0, time stamp: 0x4f242d7a
Faulting module name: IPHLPAPI.DLL_unloaded, version: 0.0.0.0, time stamp: 0x4a5bda1b
Exception code: 0xc0000005
Fault offset: 0x742234c1
Faulting process id: 0x6f8
Faulting application start time: 0x01ce41a4f2388f55
Faulting application path: C:\Program Files (x86)\OTRS\Apache\bin\httpd.exe
Faulting module path: IPHLPAPI.DLL
Report Id: f16f0a33-ad98-11e2-a58d-0050568f09ad

Faulting application name: httpd.exe, version: 2.2.22.0, time stamp: 0x4f242d7a
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x742234c1
Faulting process id: 0x430
Faulting application start time: 0x01ce41a4ded8e038
Faulting application path: C:\Program Files (x86)\OTRS\Apache\bin\httpd.exe
Faulting module path: unknown
Report Id: f2c14eeb-ad98-11e2-a58d-0050568f09ad


The Apache2.2 service terminated unexpectedly. It has done this 1 time(s).

I have done quite a bit of searching on possible solutions but have not found anything worth while mentioning.
A shove in the right direction on how to fix this would be appreciated?

jojo
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Re: Windows 2008 r2 install

Post by jojo » 25 Apr 2013, 14:27

this is a known error
"Production": OTRS™ 6, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) git Master

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jshawadpgroup
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Joined: 25 Apr 2013, 13:44
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Real Name: Justin Shaw
Company: ADP Group

Re: Windows 2008 r2 install

Post by jshawadpgroup » 25 Apr 2013, 14:36

Thanks jojo, is there a solution yet? if so, kindly point me in the right direction.

Many Thanks.

jojo
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Re: Windows 2008 r2 install

Post by jojo » 25 Apr 2013, 15:41

use Linux instead or do an manual installation
"Production": OTRS™ 6, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com :: Share your ideas

TzunTzai
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Re: Windows 2008 r2 install

Post by TzunTzai » 28 Apr 2013, 18:25

Hi,

I'm having the same problem. I tried installing stand alone versions of Apache 2.2.x with no luck... It still crashed.

The only working "solution" I've found is to uninstall 3.2.6 for the previous version 3.2.5. I'm just going to skip 3.2.6 and hope the issue gets resolved in 3.2.7

Regards,
OTRS 3.3.2
Ubuntu Server 13.10
MySQL

OTRS 3.2.6
OpenSUSE 11.4
MySQL

TzunTzai
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Re: Windows 2008 r2 install

Post by TzunTzai » 28 Apr 2013, 18:30

Scratch that. 3.2.5 seems to have the same problem as well. Trying 3.2.4 now =|
OTRS 3.3.2
Ubuntu Server 13.10
MySQL

OTRS 3.2.6
OpenSUSE 11.4
MySQL

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crythias
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Re: Windows 2008 r2 install

Post by crythias » 28 Apr 2013, 21:03

OTRS 5.0.x (private/testing/public) on Linux with MySQL database. Also on github.
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
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TzunTzai
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Re: Windows 2008 r2 install

Post by TzunTzai » 03 May 2013, 15:35

Good News! =) Trying this weekend.

Release Notes: OTRS Windows Installer 3.0.0 beta2

What's New
Has the possibility to upgrade a previously installed OTRS system.
Has the possibility to configure and deploy OTRS on Microsoft Internet Information Server.
Has the possibility to configure OTRS using PostgreSQL or Microsoft SQL Server databases.
Faster setup because of web installer improvements, less steps needed for installation.
Various smaller web installer improvements.

Changes compared to Beta1
Upgraded to Perl 5.16 and latest Apache, to fix apache stopping.
Fix issue with database FQDN containing backslashes (for SQL Server)

http://ftp.otrs.org/pub/otrs/otrs-3.2.6 ... -beta2.exe

Thanks for the update devs

Alex
OTRS 3.3.2
Ubuntu Server 13.10
MySQL

OTRS 3.2.6
OpenSUSE 11.4
MySQL

danchitu86
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Re: Windows 2008 r2 install

Post by danchitu86 » 23 May 2013, 12:48

So, what is the latest verion of OTRS that works on Win2008R2 and it's based on apache not IIS?
2.4.6 and 2.4.7 didn't worked for me.

Thanks a lot!

TzunTzai
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Re: Windows 2008 r2 install

Post by TzunTzai » 23 May 2013, 21:37

danchitu86 wrote:So, what is the latest verion of OTRS that works on Win2008R2 and it's based on apache not IIS?
2.4.6 and 2.4.7 didn't worked for me.

Thanks a lot!
I gave in and went to Linux. Using OpenSUSE 11.4 w/ the latest version of OTRS. The install was quite easy. And OTRS is MUCH faster in Linux than Windows.
OTRS 3.3.2
Ubuntu Server 13.10
MySQL

OTRS 3.2.6
OpenSUSE 11.4
MySQL

danchitu86
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Re: Windows 2008 r2 install

Post by danchitu86 » 24 May 2013, 13:32

Info: otrs-3.2.3-win-installer-2.4.6.exe works ok on Win2008R2. Installer is 2.4.6, I think that's why.

Mike_B
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Re: Windows 2008 r2 install

Post by Mike_B » 19 Jun 2013, 21:08

danchitu86 wrote:Info: otrs-3.2.3-win-installer-2.4.6.exe works ok on Win2008R2. Installer is 2.4.6, I think that's why.
Based on the 'old' installer versions of perl and apache I have created an installer for OTRS 3.2.8, please let me know if this works for you:

http://users.otrs.com/~mb/otrs-3.2.8-wi ... -2.4.9.exe

--
Mike
huntingbears.nl - @michielbeijen on Twitter

waikiki83
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Re: Windows 2008 r2 install

Post by waikiki83 » 21 Jun 2013, 15:15

hi mike,

apache still crashes.

thanks!
aaron
OTRS 3.3.1 Windows Server 2008, Apache, MS SQL Server 2008

AllmendingerA
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Re: Windows 2008 r2 install

Post by AllmendingerA » 04 Jul 2013, 12:30

Hi,

It seems that I have the same problem with the actual release of the win installer (otrs-3.2.8-win-installer-3.0.1).
Any ideas to fix it by now?

Also got some other problems see here viewtopic.php?f=63&t=21248.

Regards,
Alexander

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