Hi folsk
I need to know how to force the agent dashboard view to only let the agent click on the area of Open Ticket / Ticket which needs a response , agent dashboard view, the option of "Tickets on my queues " or another one.
Otrs 3.2.4
Thanks!
Force view of "tickets on my queues" agent dashboard
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crythias
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Re: Force view of "tickets on my queues" agent dashboard
Agents should have access to all tickets they have access to.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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IXLabs
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Re: Force view of "tickets on my queues" agent dashboard
Hi.
It seems pretty good, but for example.
I want them only get access to "tickets in my queues", from the block of dashboard -> Ticket open or which are waiting something to do".
Can not i force the selection to Tickets in my all queues" instead let them choose between "blocked tickets", "tickets on my own queues", "my watched tickets" and so on? its like narrowing the filter.
It seems pretty good, but for example.
I want them only get access to "tickets in my queues", from the block of dashboard -> Ticket open or which are waiting something to do".
Can not i force the selection to Tickets in my all queues" instead let them choose between "blocked tickets", "tickets on my own queues", "my watched tickets" and so on? its like narrowing the filter.
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crythias
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- Posts: 10169
- Joined: 04 May 2010, 18:38
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Re: Force view of "tickets on my queues" agent dashboard
Are you trying to prevent or filter the agent from seeing tickets in this agent's accessible queues that are locked by other agents?IXLabs wrote:Hi.
It seems pretty good, but for example.
I want them only get access to "tickets in my queues", from the block of dashboard -> Ticket open or which are waiting something to do".
Can not i force the selection to Tickets in my all queues" instead let them choose between "blocked tickets", "tickets on my own queues", "my watched tickets" and so on? its like narrowing the filter.
This is not an unreasonable request. Although, the "locked tickets" icon gets *this* agent's locked tickets.
A saved search can help, but a ticket moved to a queue that an agent doesn't have access to can also work to filter.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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