I have installed Znuny Google Customer Map into OTRS 3.X windows version. I see it as a dashboard widget but im unable to:
3) Build geo location data of your customer records
Just execute the following cmd program to build your geo location database. You also can do this by using var/cron/customermap cron job to build it automatically.
shell> bin/otrs.GMapsCustomerBuild.pl
NOTICE: Done (wrote 209 records).
shell>
in windows version can you tell me how to do this?
Znuny Dashboard Customer Map for Windows OTRS
Moderator: crythias
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- Znuny newbie
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- Real Name: Jason Austin
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- Znuny newbie
- Posts: 11
- Joined: 09 Apr 2013, 18:24
- Znuny Version: 3.2.3
- Real Name: Jason Austin
- Company: Falcon Development
Re: Znuny Dashboard Customer Map for Windows OTRS
Here is as far as I've got.
C:\Program Files\OTRS\OTRS>cd bin
C:\Program Files\OTRS\OTRS\bin>perl otrs.Gmapscustomerbuild.pl
ERROR: OTRS-GMapsCustomerBuild-10 Perl: 5.12.3 OS: MSWin32 Time: Wed Apr 10 08:2
5:37 2013
Message: No Customer Data found with 'UserCity' attribute (UserStreet, UserCity
and UserCountry is used in generel)!
Traceback (2700):
Module: Kernel::System::GMapsCustomer::DataBuild (v1.1) Line: 178
Module: otrs.Gmapscustomerbuild.pl (v1.36) Line: 87
ERROR: Failed!
C:\Program Files\OTRS\OTRS\bin>
C:\Program Files\OTRS\OTRS>cd bin
C:\Program Files\OTRS\OTRS\bin>perl otrs.Gmapscustomerbuild.pl
ERROR: OTRS-GMapsCustomerBuild-10 Perl: 5.12.3 OS: MSWin32 Time: Wed Apr 10 08:2
5:37 2013
Message: No Customer Data found with 'UserCity' attribute (UserStreet, UserCity
and UserCountry is used in generel)!
Traceback (2700):
Module: Kernel::System::GMapsCustomer::DataBuild (v1.1) Line: 178
Module: otrs.Gmapscustomerbuild.pl (v1.36) Line: 87
ERROR: Failed!
C:\Program Files\OTRS\OTRS\bin>
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- Znuny newbie
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Re: Znuny Dashboard Customer Map for Windows OTRS
Not all customers but many have all address fields, filled in correctly.
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- Znuny superhero
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Re: Znuny Dashboard Customer Map for Windows OTRS
Have a look at your customer field mapping in config.pm
The fields need to have the name given in this error message.
The fields need to have the name given in this error message.
openSuSE on ESX
IT-Helpdesk: OTRS 3.0
Customer Service: OTRS 3.0 (upgraded from 2.3)
Customer Service (subsidiary): OTRS 3.0
+additional test and development systems
IT-Helpdesk: OTRS 3.0
Customer Service: OTRS 3.0 (upgraded from 2.3)
Customer Service (subsidiary): OTRS 3.0
+additional test and development systems
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- Real Name: Marcel
- Company: Beschaffungsamt des BMI
Re: Znuny Dashboard Customer Map for Windows OTRS
Hi there,
there was a change in the google api which we included in a new version.
You´ll find the new opm-file here:
http://znuny.com/d/Znuny4OTRS-CustomerMap-1.3.0.opm
After installing the opm-file via the Package Manager in the Admin Interface just restart bin/otrs.GMapsCustomerBuild.pl...
Hope that helps...
Greetz
there was a change in the google api which we included in a new version.
You´ll find the new opm-file here:
http://znuny.com/d/Znuny4OTRS-CustomerMap-1.3.0.opm
After installing the opm-file via the Package Manager in the Admin Interface just restart bin/otrs.GMapsCustomerBuild.pl...
Hope that helps...
Greetz
Znuny GmbH - Enterprise Services for OTRS
Znuny4OTRS Extensions auf Github: https://github.com/znuny/
http://znuny.com
Znuny4OTRS Extensions auf Github: https://github.com/znuny/
http://znuny.com
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- Znuny newbie
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Re: Znuny Dashboard Customer Map for Windows OTRS
Hey,
has anyone a working customer mapping with LDAP (2008R2) for Customer Maps and can post it?
I'm too silly to get that working...
best regards
Christian
has anyone a working customer mapping with LDAP (2008R2) for Customer Maps and can post it?
I'm too silly to get that working...
best regards
Christian
OTRS 3.2.8 - KIX4OTRS - ConfigureCallHome - ZnunyCustomerMap - running on CentOS 6.4 and MySQL
anyone who finds clerical errors can keep it...
anyone who finds clerical errors can keep it...
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Re: Znuny Dashboard Customer Map for Windows OTRS
This is my Config.pm entry (a different type of "map") (this opens in a new window when clicked):
[ 'CustomerCompanyStreet', 'Street', 'street', 1, 0, 'var', 'http://maps.google.com/?q=$Data{"Custom ... CompanyZIP"}', 0, "_blank" ],
Note that the http-link encloses the field:
if you want to make an iFrame with the link, you can play around with this:
[ 'CustomerCompanyStreet', 'Street', 'street', 1, 0, 'var', 'http://maps.google.com/?q=$Data{"Custom ... CompanyZIP"}', 0, "_blank" ],
Note that the http-link encloses the field:
Code: Select all
<a href=" + http-link + " + " + target + " > + CustomerCompanyStreet + </a>
Code: Select all
<iframe width="425" height="350" frameborder="0" scrolling="no" marginheight="0" marginwidth="0" src="https://maps.google.com/maps?q=$Data{"CustomerCompanyStreet"},$Data{"CustomerCompanyCity"},$Data{"CustomerCompanyZIP&output=embed"></iframe>
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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