Customer cant see tickets on backend

[IXLabs]

Hi there.

Im facing a strange new issue when i tried to configure LDAP customer backend.
As a customer, i can authenticate against the LDAP, i can open a ticket and so on. But i can not see the ticket just created.
As a technician i can see it and add new followups and so on. Even the customer gets the confirmation email, but he can not see the ticket.
I give full access to the default group for the customers, clients, but no luck. And the log dont told me anything more.

Have anyone any idea why?

Thanks!

[crythias]

Customer can't see ticket because either the customer is logging in with a different username than that assigned to the ticket (for instance, he sent it by email and the email doesn't match what's in his name) or he's not allowed to see the ticket in this queue.

[IXLabs]

Thanks, the probleman was with some mappping that i did wrong.
Fixed and thanks !