This for OTRS 3.1.12
So I have this small problem: I have several services, and each one of them has only one SLA. On the new phone ticket, the dropdown list for the SLA is only either " - " or " SLA 1", I don't want the little " - " to show, since I only have one SLA, y want that to be default value instead of the empty dash " - "
(For example, all services from Service 1 to Service 5 have only the SLA 1, Service 6 to Service 10 have only SLA 2, etc. If I only have one SLA per service, then I don't need the empty field or " - ", this would save me two unnecesary clicks)
This is a request from the costumer...
So, is there a way to do this, maybe from code? Thanks in advance!
* Update, there are now 2 SLAs per service, but one will be used... once a month maybe, so what I need to know is how to set a value as default.
