Need CustomerID error

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IXLabs
OTRS newbie
Posts: 43
Joined: 26 Mar 2013, 16:32
OTRS Version?: 3.2.2
Real Name: Nicolas Unterberger
Company: IXLabs

Need CustomerID error

Post by IXLabs »

Hi Folks.


Im developing a small OTRS system on my first client and im quite a bit lost.
I managed to get LDAP integration working with agent and clients.
I created a otrs group in AD where the agent must be in order to log in as agent, this works.
The problem is when im triying to access with the agent credential as customer, the system throw me this error:

Code: Select all

[Notice][Kernel::System::CustomerAuth::LDAP::Auth] CustomerUser: user.1 (CN=User 1,OU=IT,OU=Users_company,OU=Company,DC=Company,DC=com) authentication ok (REMOTE_ADDR: 212.0.113.35).
[Error][Kernel::Output::HTML::Layout::CustomerError][Line:3806]: Need CustomerID!
If i try to login with the same user on the agent interface, it works.

OTRS 3.2.2 on debian Wheezy, MySQL DB

Thanks!

IXLabs
OTRS newbie
Posts: 43
Joined: 26 Mar 2013, 16:32
OTRS Version?: 3.2.2
Real Name: Nicolas Unterberger
Company: IXLabs

Re: Need CustomerID error

Post by IXLabs »

Fixed resyncing ldap.

Thanks!

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