Im developing a small OTRS system on my first client and im quite a bit lost.
I managed to get LDAP integration working with agent and clients.
I created a otrs group in AD where the agent must be in order to log in as agent, this works.
The problem is when im triying to access with the agent credential as customer, the system throw me this error:
Code: Select all
[Notice][Kernel::System::CustomerAuth::LDAP::Auth] CustomerUser: user.1 (CN=User 1,OU=IT,OU=Users_company,OU=Company,DC=Company,DC=com) authentication ok (REMOTE_ADDR: 220.127.116.11). [Error][Kernel::Output::HTML::Layout::CustomerError][Line:3806]: Need CustomerID!
OTRS 3.2.2 on debian Wheezy, MySQL DB