How to Show hide dynamic fields in CustomerTicketMessage

[mmanara]

Hi All,

my goal is show or hide a dynaminc field (in the example below named: "Progetto") based on the Customer ID in CustomerTicketMessage Interface. To achieve this goal I've defined an ACL in config.pm file.

$Self->{TicketAcl}->{'ACL-Customer-ID'} = {
Properties => {
Frontend => {
Action => ['CustomerTicketMessage'],
CustomerID => ['AGL'],
},
},
Possible => {
Ticket => {
DynamicField_ProgettoARI => ['Progetto'],
},
},
};

Anyway this seem does not work.

Suggestions?

Thanks.

Massimo

[crythias]

ACL will only show or not show values in a field. It won't determine display of the field.
You could modify viewtopic.php?f=60&t=8032 ... somewhat with respect to the value of CustomerID

[mmanara]

Many thanks Crythias!

Following this post: viewtopic.php?f=60&t=8032 (How To show freetext for specific Queues for Customers) I've

1) Created into OTRS Admin the project Dynaminc field (ProgettoARI)
2) Enabled into "Ticket -> Frontend::Customer::Ticket::ViewNew"
3) Edited the "CustomerTicketMessage.dtl" by inserting this code:

<!-- dtl:js_on_document_complete -->
<script type="text/javascript">
Core.Customer.InitFocus();

//START by MM
switch ($CustomerID.val() ) { //If the customer ID is named ARI
case "ARI": // need to slash escape the pipes
document.getElementById('DynamicField_ProgettoARI').style.display = 'block';
document.getElementById('LabelDynamicField_ProgettoARI').style.display = 'block';
document.getElementById('LabelDynamicField_ProgettoARI').className = 'Validate_Required';
break;
default:
document.getElementById('DynamicField_ProgettoARI').style.display = 'none';
document.getElementById('LabelDynamicField_ProgettoARI').style.display = 'none';
}
//END by MM
</script>
<!-- dtl:js_on_document_complete -->


but seem does not working. Something is wrong?

Thanks in advance.

Massimo

[crythias]

A customer who is creating a message will not change her CustomerID so maybe it isn't an optimal choice to do a conditional show of dynamic field.

Probably would be better to provide this customer with her own theme, with the field enabled.

What I'm about to say won't make sense if you don't understand the .dtls:

If you enable a field on a screen in SysConfig, it *must* be represented by a "block" on that screen (.dtl). This "block" will either be a static block where you explicitly place it or a dynamic "listing" block that iterates through the enabled fields. Most .dtl templates provide commented examples of how to create a DynamicField block.

If you use the DynamicField manual block, it would be a good idea to remove/comment the DynamicField listing block.

Next, provide the HTML markup for the DynamicField block(s) that will show the field. You will need to present this as a theme to your client (and all clients with the same customerID).

For all other clients/customers, you still must include the block, but do not need to include any code to show the field.

[stek]

Good morning,
I'm configuring the dynamic fields in the CustomerTicketMessage.tt page in a static way; I commented on the general block [% RenderBlockEnd ("DynamicField")%] and inserted the block relative to the custom dynamic field. The problem is that when I open a ticket from the customer interface, the ticket is not opened and the page is blocked.

Everything works if I use the standard block of the CustomerTicketMessage page ([% RenderBlockEnd ("DynamicField")%]). It seems that the dynamic fields statically inserted in the page do not work.

Do you have any suggestions? Thanks in advance

[root]

Hi,

Please don't hijack old topics, this one is from 2013. Create a new post on your own.

- Roy