Login prompt opening attachments

[jforrow]

I recently upgraded from OTRS 3.1.2 to 3.1.12 and my users are now being prompted to login when they try to open attachments.

This issue only affects Prod, not Test server.

Any ideas?

Thanks

[jforrow]

To provide some more information.

Extract from access.log showing me clicking the attachment, logging into OTRS again and downloading the attachment:

Code: Select all

<MYIP> - - [14/Mar/2013:16:28:13 +0000] "GET /otrs/index.pl/Screenshot-2013-03-12_09.44.14.png?Action=AgentTicketAttachment;ArticleID=619822;FileID=5 HTTP/1.1" 200 10614 "http://<servername>/otrs/index.pl?Action=AgentTicketZoom;TicketID=119674;Session=10b6c77ac1802741b5708fda210c40cad7" "Mozilla/5.0 (Windows NT 5.1; rv:19.0) Gecko/20100101 Firefox/19.0"
<MYIP> - - [14/Mar/2013:16:28:22 +0000] "POST /otrs/index.pl HTTP/1.1" 302 141 "http://<servername>/otrs/index.pl/Screenshot-2013-03-12_09.44.14.png?Action=AgentTicketAttachment;ArticleID=619822;FileID=5" "Mozilla/5.0 (Windows NT 5.1; rv:19.0) Gecko/20100101 Firefox/19.0"
<MYIP> - - [14/Mar/2013:16:28:22 +0000] "GET /otrs/index.pl?Action=AgentTicketAttachment;ArticleID=619822;FileID=5&Session=101341411fcc732777c180aab85c04a2b9 HTTP/1.1" 200 6871 "http://<servername>/otrs/index.pl/Screenshot-2013-03-12_09.44.14.png?Action=AgentTicketAttachment;ArticleID=619822;FileID=5" "Mozilla/5.0 (Windows NT 5.1; rv:19.0) Gecko/20100101 Firefox/19.0"

No entries in error.log or messages.log. Only entry in otrs system log shows me re-authenticating.

[crythias]

are your attachments filesystem or database?

[jforrow]

Sorry for the delay in replying.

DB Storage for attachments.

[jforrow]

Bump?

Anyone got any ideas?

[crythias]

I don't know. Something tells me this is a problem with paths in the apache/otrs.conf or Config.pm. or Permissions.