I'm new of cool OTRS Word. i have installed and configured all to works with OTRS and we are ready to use OTRS inside our company. I have only one problem: i can't attach any files to ticket or other positions, every time i get "500 internal server error" ...
- I can't see any error log in apache2, mysql log and i don't know where i can find any other logs from OTRS
- i have changed the type of attachment "store": from db to filesystem but problem is here, everytime
- i have checked otrs direct, without redirection, rewrite, reverse proxy or ssl but i have this error every time.
My OTRS Version is: 3.2.1
This is the info from "Support Info" Admin:
Database:
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Check "System Time" vs "Current Timestamp". There is no difference between application server time and database server time. OK
Size of the current database. Database size is 0.005 GB. OK
Check "max_allowed_packet" setting. Your configuration setting is 20 MB. OK
Check "query_cache_size" setting. 16 MB OK
Check Default Storage Engine. The default storage engine is MyISAM. OK
Test if there are tables with a different storage engine. No tables found with different storage engine. OK
Check if the client uses utf8 for the connection. Your client connection is utf8. OK
Check if the database uses utf8 as charset. Your database charset setting is utf8 OK
Check database utf8 support. Your database version supports utf8. OK
Check the utf8 table charset collation. Your charset collation is set to utf8_general_ci. OK
Check database version. MySQL 5.1.66-0+squeeze1
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CGI..............................ok (v3.63)
o Crypt::PasswdMD5.................ok (v1.3)
o Crypt::SSLeay....................ok (v0.57)
o CSS::Minifier....................ok (v0.01)
o Date::Format.....................ok (v2.24)
o Date::Pcalc......................ok (v1.2)
o DBI..............................ok (v1.612)
o DBD::mysql.......................ok (v4.016)
o DBD::ODBC........................Not installed! (optional - Required to connect to a MS-SQL database.)
o DBD::Oracle......................Not installed! (optional - Required to connect to a Oracle database.)
o DBD::Pg..........................ok (v2.17.1)
o Digest::MD5......................ok (v2.39)
o Digest::SHA::PurePerl............ok (v5.81)
o Digest::SHA......................ok (v5.47)
o Encode::HanExtra.................Not installed! (optional - Required to handle mails with several Chinese character sets.)
o Encode::Locale...................ok (v1.03)
o GD...............................ok (v2.39)
o GD::Text.......................ok (v0.86)
o GD::Graph......................ok (v1.44)
o GD::Graph::lines...............ok (v1.15)
o GD::Text::Align................ok (v1.18)
o IO::Scalar.......................ok (v2.110)
o IO::Wrap.........................ok (v2.110)
o JavaScript::Minifier.............ok (v1.05)
o JSON.............................ok (v2.53)
o JSON::PP.......................ok (v2.27200)
o JSON::XS.......................ok (v2.29)
o Locale::Codes....................ok (v3.24)
o LWP::UserAgent...................ok (v6.04)
o Mail::Internet...................ok (v2.12)
o Mail::POP3Client.................ok (v2.18)
o IO::Socket::SSL................ok (v1.33)
o Mail::IMAPClient.................ok (v3.25)
o IO::Socket::SSL................ok (v1.33)
o MIME::Base64.....................ok (v3.08)
o MIME::Tools......................ok (v5.428)
o ModPerl::Util....................ok (v2.000004)
o Apache::DBI....................ok (v1.11)
o Apache2::Reload................ok (v0.12)
o Net::DNS.........................ok (v0.66)
o Net::POP3........................ok (v2.29)
o Net::IMAP::Simple................ok (v1.2034)
o IO::Socket::SSL................ok (v1.33)
o Net::SMTP........................ok (v2.31)
o Authen::SASL...................ok (v2.16)
o Net::SMTP::SSL.................ok (v1.01)
o Net::SMTP::TLS::ButMaintained..ok (v0.20)
o Net::LDAP........................ok (v0.4001)
o Net::SSL.........................ok (v2.84)
o PDF::API2........................ok (v2.015)
o Compress::Zlib.................ok (v2.020)
o Storable.........................ok (v2.20)
o SOAP::Lite.......................ok (v0.715)
o version........................ok (v0.77)
o Class::Inspector...............ok (v1.28)
o Text::CSV........................ok (v1.21)
o Text::CSV_PP...................ok (v1.29)
o Text::CSV_XS...................ok (v0.73)
o Time::HiRes......................ok (v1.9719)
o XML::Parser......................ok (v2.36)
o HTTP::Message....................ok (v6.06)
o HTTP::Headers..................ok (v6.05)
o URI..............................ok (v1.60)
o URI::Escape....................ok (v3.31)
o Scalar::Util.....................ok (v1.21)
o YAML::XS.........................ok (v0.33)