Access denied for user otrs@localhost

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BrianYin
OTRS newbie
Posts: 76
Joined: 29 Aug 2012, 10:12
OTRS Version?: 3.1.12

Access denied for user otrs@localhost

Post by BrianYin »

Hi, everyone
i update otrs 3.1.12 to 3.2.1 but after i installed 3.2.1 and ready to config it, the system said "Access denied for user 'otrs'@'localhost' (using password: YES) "
it didn't happen before, why's that and what shall i do? Thanks!

Code: Select all

Backend ERROR: OTRS-CGI-10 Perl: 5.12.3 OS: MSWin32 Time: Tue Feb 5 14:38:21 2013 Message: Access denied for user 'otrs'@'localhost' (using password: YES) RemoteAddress: 127.0.0.1 RequestURI: /otrs/index.pl Traceback (2424): Module: Kernel::System::DB::new (v1.156) Line: 227 Module: Kernel::System::Web::InterfaceAgent::Run (v1.73) Line: 143 Module: ModPerl::ROOT::ModPerl::Registry::I_3a_Program_20Files_OTRS_OTRS_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 48 Module: (eval) (v1.94) Line: 204 Module: ModPerl::RegistryCooker::run (v1.94) Line: 204 Module: ModPerl::RegistryCooker::default_handler (v1.94) Line: 170 Module: ModPerl::Registry::handler (v1.99) Line: 31 
OTRS Version: 3.1.9
OS: windows 2003
ITSM 3.1.6
MySQL 5.xxx

jojo
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Posts: 14859
Joined: 26 Jan 2007, 14:50
OTRS Version?: Git Master
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Re: Access denied for user otrs@localhost

Post by jojo »

please read carefully the UPGRADING file (did you copy your old Config.pm?)
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com

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