Can Lock/Unlock function be added to other tabs like Change Queue and Owner?
We'd like more control over when a ticket is locked.
Tom
Lock/Unlock Function
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Re: Lock/Unlock Function
You can unlock ticket when it is move to another queue by make proper configuration via SysConfig.
Unlock ticket when changing owner (root@localhost) requires to make some changes in source code.
micshi
Unlock ticket when changing owner (root@localhost) requires to make some changes in source code.
micshi
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Re: Lock/Unlock Function
It doesn't seem to make sense to unlock when changing owner, though, because why bother to assign an owner?
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Re: Lock/Unlock Function
Hello, mine is the opposite. It was working correctly but then I added more queues and now this function is not working as expected. Now when ticket are moved from one queue to another, the ticket unlocks. I want to keep it locked. I checked in my sysconfig and the option is not checked. Any ideas? Thanks.
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