Can Lock/Unlock function be added to other tabs like Change Queue and Owner?
We'd like more control over when a ticket is locked.
Tom
Lock/Unlock Function
Moderator: crythias
-
micshi
- Znuny expert
- Posts: 191
- Joined: 05 Jul 2011, 16:10
- Znuny Version: 3.2.2
- Real Name: Micshi
- Location: Beijing
- Contact:
Re: Lock/Unlock Function
You can unlock ticket when it is move to another queue by make proper configuration via SysConfig.
Unlock ticket when changing owner (root@localhost) requires to make some changes in source code.
micshi
Unlock ticket when changing owner (root@localhost) requires to make some changes in source code.
micshi
OTRS 3.2.2, ITSM 3.2.2, SystemMonitor
Ubuntu, Apache2, MySQL 5
My OTRS Blog
OTRS Basic Concept Training
OTRS Demo Instance
Ubuntu, Apache2, MySQL 5
My OTRS Blog
OTRS Basic Concept Training
OTRS Demo Instance
-
crythias
- Moderator
- Posts: 10169
- Joined: 04 May 2010, 18:38
- Znuny Version: 5.0.x
- Location: SouthWest Florida, USA
- Contact:
Re: Lock/Unlock Function
It doesn't seem to make sense to unlock when changing owner, though, because why bother to assign an owner?
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
Re: Lock/Unlock Function
Hello, mine is the opposite. It was working correctly but then I added more queues and now this function is not working as expected. Now when ticket are moved from one queue to another, the ticket unlocks. I want to keep it locked. I checked in my sysconfig and the option is not checked. Any ideas? Thanks.
You do not have the required permissions to view the files attached to this post.