otrs.PendingJobs.pl error: "Need TicketID!"

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Niklaus
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otrs.PendingJobs.pl error: "Need TicketID!"

Post by Niklaus »

I get this error message when runnin otrs.PendingJobs.pl and I really don't know what is wrong.

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ERROR: OTRS-otrs.PendingJobs.pl-10 Perl: 5.10.1 OS: linux Time: Thu Jan 31 12:05:08 2013

 Message: Need TicketID!

 Traceback (12823):
   Module: Kernel::System::Ticket::Event::NagiosAcknowledge::Run (v1.12) Line: 50
   Module: Kernel::System::EventHandler::EventHandler (v1.17) Line: 245
   Module: Kernel::System::Ticket::TicketLockSet (v1.587) Line: 3595
   Module: Kernel::System::Ticket::LockSet (v1.587) Line: 7878
   Module: bin/otrs.PendingJobs.pl (v1.14) Line: 129

 Update ticket state for ticket 2013012810000037 (88) to 'Suljettu + (onnistunut)'... done.
 Send reminder notification (TicketID=75)
The ticket 2013012810000037 got closed as expected.

This might be related:

Code: Select all

ERROR: OTRS-otrs.UnlockTickets.pl-10 Perl: 5.10.1 OS: linux Time: Thu Jan 31 09:35:02 2013

 Message: Need TicketID!

 Traceback (7499): 
   Module: Kernel::System::Ticket::Event::NagiosAcknowledge::Run (v1.12) Line: 50
   Module: Kernel::System::EventHandler::EventHandler (v1.17) Line: 245
   Module: Kernel::System::Ticket::TicketLockSet (v1.587) Line: 3595
   Module: Kernel::System::Ticket::LockSet (v1.587) Line: 7878
   Module: /opt/otrs//bin/otrs.UnlockTickets.pl (v1.14) Line: 136
ohliger
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Posts: 11
Joined: 04 Sep 2008, 14:41

Re: otrs.PendingJobs.pl error: "Need TicketID!"

Post by ohliger »

Did you got any solution ? I have the same problem with 3.2.6 and it seems to be dependent on the SystemMonitoring Module. After uninstalling this module the error will not be displayed futheron.
Niklaus
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Posts: 14
Joined: 17 Jan 2013, 09:07
Znuny Version: 3.1.12
Real Name: Niklas Lampén
Company: Aava Kotisivupalvelu

Re: otrs.PendingJobs.pl error: "Need TicketID!"

Post by Niklaus »

No, I didn't find any solution. I ended up uninstalling SystemMonitoring as it was the only solution offered.
ohliger
Znuny newbie
Posts: 11
Joined: 04 Sep 2008, 14:41

Re: otrs.PendingJobs.pl error: "Need TicketID!"

Post by ohliger »

OK fine or not ... we want to use this module, I will try to open a case at bugs ...
ohliger
Znuny newbie
Posts: 11
Joined: 04 Sep 2008, 14:41

Re: otrs.PendingJobs.pl error: "Need TicketID!"

Post by ohliger »

OK had a look at bugs that version seems to solve my prob (no error anymore) http://bugs.otrs.org/show_bug.cgi?id=9154
reneeb
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Re: otrs.PendingJobs.pl error: "Need TicketID!"

Post by reneeb »

Did you install the Perl module from CVS? Please use the forum search as this topic was discussed several times... Some threads are in German, but some information might still be interesting.

search.php?st=0&sk=t&sd=d&sr=posts&keywords=Nagios
Perl / Znuny development: http://perl-services.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
ohliger
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Posts: 11
Joined: 04 Sep 2008, 14:41

Re: otrs.PendingJobs.pl error: "Need TicketID!"

Post by ohliger »

Yes I replaced the version 1.12 with 1.13 but haven´t checked the function right now. I will check that furtheron when migrated ... right now I am testing on a clone
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