I have a running verion of OTRS 3.1.11 and there I changed the following file for a more informative layout with the following code:
The file name which I changed --> Kernel\Output\HTML\Standard\AgentDashboardTicketGeneric.dtl
<!-- dtl:block:ContentLargeTicketGenericRowMeta -->
<td class="W10pc">
<a href="$Env{"Baselink"}Action=AgentTicketZoom;TicketID=$Data{"TicketID"}" title="$QData{"Title"}" class="AsBlock MasterActionLink">$Data{"TicketNumber"}</a>
</td>
<!-- # <td class="W50pc"> -->
<td class="W50pc" style="width: 327px">
<div title="$QData{"Title"}">$QData{"Title","50"}</div>
<!-- <td>$QData{"Time"}</td>
# <td width="50%">
# <div title="$QData{"Title"}">$QData{"Title","40"}</div>
# </td>-->
<td>$QData{"Queue"}</td> <!-- add if you want to see the Queue -->
<!--# <td>$QData{"CustomerID","15"}</td> <!-- add if you want to see the Company -->
<td>$QData{"Owner"}</td> <!-- add this line for the owner-->
<td>$QData{"Responsible"}</td> <!-- add this line for the responsible -->
<td>$QData{"Time"}</td>
How can I change this in the latest version 3.2.1 --> for me the layout of the file look very different, see below:
<!-- dtl:block:ContentLargeTicketGenericRowMeta -->
<td class="$QData{"ClassTable"} Flags" title="$Text{"$Data{"Title"}"}">
Thanx
Customizing the dashboard layout
Moderator: crythias
Re: Customizing the dashboard layout
Found it, thread can be closed.
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- Znuny newbie
- Posts: 1
- Joined: 08 Apr 2013, 20:39
- Znuny Version: 3.2.4
- Real Name: Nick Smith
Re: Customizing the dashboard layout
Can you elaborate on that?
I also had that file modified to display more information on the dashboard and am having problems trying to figure out where to modify it again with the new version to add that back after i upgraded.
Thanks for the help.
I also had that file modified to display more information on the dashboard and am having problems trying to figure out where to modify it again with the new version to add that back after i upgraded.
Thanks for the help.
Re: Customizing the dashboard layout
Try this thread, is this what you are looking for: viewtopic.php?f=57&t=18467&p=80175#p80175c0mputernick wrote:Can you elaborate on that?
I also had that file modified to display more information on the dashboard and am having problems trying to figure out where to modify it again with the new version to add that back after i upgraded.
Thanks for the help.
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- Znuny ninja
- Posts: 1312
- Joined: 25 May 2012, 08:51
- Znuny Version: OTRS 4
- Real Name: Klaus Nehrer
Re: Customizing the dashboard layout
modify the subject to [solved] ... in your first post of this threadandreasfc wrote:Found it, thread can be closed.