Customizing the dashboard layout

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andreasfc
Znuny newbie
Posts: 35
Joined: 10 Nov 2010, 16:20
Znuny Version: 3.2.9

Customizing the dashboard layout

Post by andreasfc »

I have a running verion of OTRS 3.1.11 and there I changed the following file for a more informative layout with the following code:
The file name which I changed --> Kernel\Output\HTML\Standard\AgentDashboardTicketGeneric.dtl

<!-- dtl:block:ContentLargeTicketGenericRowMeta -->
<td class="W10pc">
<a href="$Env{"Baselink"}Action=AgentTicketZoom;TicketID=$Data{"TicketID"}" title="$QData{"Title"}" class="AsBlock MasterActionLink">$Data{"TicketNumber"}</a>
</td>
<!-- # <td class="W50pc"> -->
<td class="W50pc" style="width: 327px">
<div title="$QData{"Title"}">$QData{"Title","50"}</div>
<!-- <td>$QData{"Time"}</td>
# <td width="50%">
# <div title="$QData{"Title"}">$QData{"Title","40"}</div>
# </td>-->
<td>$QData{"Queue"}</td> <!-- add if you want to see the Queue -->
<!--# <td>$QData{"CustomerID","15"}</td> <!-- add if you want to see the Company -->
<td>$QData{"Owner"}</td> <!-- add this line for the owner-->
<td>$QData{"Responsible"}</td> <!-- add this line for the responsible -->
<td>$QData{"Time"}</td>

How can I change this in the latest version 3.2.1 --> for me the layout of the file look very different, see below:
<!-- dtl:block:ContentLargeTicketGenericRowMeta -->
<td class="$QData{"ClassTable"} Flags" title="$Text{"$Data{"Title"}"}">

Thanx
andreasfc
Znuny newbie
Posts: 35
Joined: 10 Nov 2010, 16:20
Znuny Version: 3.2.9

Re: Customizing the dashboard layout

Post by andreasfc »

Found it, thread can be closed.
c0mputernick
Znuny newbie
Posts: 1
Joined: 08 Apr 2013, 20:39
Znuny Version: 3.2.4
Real Name: Nick Smith

Re: Customizing the dashboard layout

Post by c0mputernick »

Can you elaborate on that?
I also had that file modified to display more information on the dashboard and am having problems trying to figure out where to modify it again with the new version to add that back after i upgraded.

Thanks for the help.
andreasfc
Znuny newbie
Posts: 35
Joined: 10 Nov 2010, 16:20
Znuny Version: 3.2.9

Re: Customizing the dashboard layout

Post by andreasfc »

c0mputernick wrote:Can you elaborate on that?
I also had that file modified to display more information on the dashboard and am having problems trying to figure out where to modify it again with the new version to add that back after i upgraded.

Thanks for the help.
Try this thread, is this what you are looking for: viewtopic.php?f=57&t=18467&p=80175#p80175
KlausNehrer
Znuny ninja
Posts: 1312
Joined: 25 May 2012, 08:51
Znuny Version: OTRS 4
Real Name: Klaus Nehrer

Re: Customizing the dashboard layout

Post by KlausNehrer »

andreasfc wrote:Found it, thread can be closed.
modify the subject to [solved] ... in your first post of this thread
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