[solved] Error Message: Can't write ConfigItem!

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jorjac
OTRS newbie
Posts: 40
Joined: 10 Jan 2013, 23:36
OTRS Version?: 5.0.13
Real Name: George

[solved] Error Message: Can't write ConfigItem!

Post by jorjac » 29 Jan 2013, 15:09

Hello!

This afternoon I have upgraded from 3.1.12 to 3.2.1 and after the upgrade I can't modify Dynamic Fields in PhoneNewTicket. Below you have the error message:

Oops! An Error occurred.
Error Message: Can't write ConfigItem!
.
You can Send a bugreport or go back to the previous page.
Error Details
Backend ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Tue Jan 29 15:05:48 2013 Message: Can't write ConfigItem! RemoteAddress: 193.200.141.2 RequestURI: /otrs/index.pl Traceback (32677): Module: Kernel::Modules::AdminSysConfig::Run (v1.125) Line: 174 Module: Kernel::System::Web::InterfaceAgent::Run (v1.73) Line: 866 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 46 Module: (eval) (v1.94) Line: 204 Module: ModPerl::RegistryCooker::run (v1.94) Line: 204 Module: ModPerl::RegistryCooker::default_handler (v1.94) Line: 170 Module: ModPerl::Registry::handler (v1.99) Line: 31

Do you think it's something related to Setpermission, I think the problem is here pt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version)

Looking forward to hear your opinion,

BR.
Last edited by jorjac on 09 Feb 2013, 01:05, edited 1 time in total.
OTRS 5.0.13 on a CentOS system.

jojo
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Re: Error Message: Can't write ConfigItem!

Post by jojo » 29 Jan 2013, 15:12

please show Permissions of Kernel/Config/Files/ZZZAAuto.pm and Kernel/Config/Files/ZZZAuto.pm

yes, it is related to SetPermissions or SELINUX
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jorjac
OTRS newbie
Posts: 40
Joined: 10 Jan 2013, 23:36
OTRS Version?: 5.0.13
Real Name: George

Re: Error Message: Can't write ConfigItem!

Post by jorjac » 29 Jan 2013, 16:29

solved, thanks.
OTRS 5.0.13 on a CentOS system.

Mike_B
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Re: [solved] Error Message: Can't write ConfigItem!

Post by Mike_B » 28 Feb 2013, 13:58

I just wanted to let you know that we've modified the database upgrade script now; it checks if the script is executed as root and tells you not to (because it messes up permissions on ZZZAuto.pm). I hope this helps preventing error messages such as these.
--
Mike
huntingbears.nl - @michielbeijen on Twitter

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