[SOLVED] Dashboard Filter

[ashley420]

Hi,

I am following this to add columns to Agent dashboard. viewtopic.php?f=60&t=5156.
Everything works fine, however instead of showing CustomerUserID, I want to show full name of Customer and Owner. Both Customer and Agents are authenticated against Active Directory.

Under Customer Management, I see the following column
Username, Name, Email and CustomerID

But I am do not know which field to use to show full Name (Firstname Lastname) instead of Username (firstname.lastname)

Any help is much appreciated.

[jojo]

you need to implement this methods first to the dashlet, so you can not just change the template

[ashley420]

Thanks for you reply jojo. Can you please give me some pointers to implemet the same in dashlet?

[crythias]

The fields are pulled directly from the ticket table. The additional information you request is "related data" and needs to be requested in the dashboard module before it can be displayed, which it is not by default.

[ashley420]

Thanks for explanation crythias.

I again read the original thread carefully and tried the option provided by risker to add QData{"OwnerName"} and it solved my problem.

Is this can be achieved the same way for Customer Name or is it availble by deafult?

[ashley420]

I followed the same procedure for getting Customer name and it worked!!

Thanks for all the help.