How to hide Priority from AGENT interface? [Solved]

[guillo]

I'm using OTRS 3.0.7

I tried to hide it from the DTL file on Kernel\Output\HTML\Standard, but it gave me an error: need ticket ID.

From SYSCONFIG I couldn't find a way to hide it. (Only for the costumer interface)

I just want it to not to show on the costumer interface or deactivate it completly. Anyway will do.

Any Ideas??

[crythias]

Priority is required. If you want to hide it, change the dtl for the field to input type hidden.

[guillo]

Thanks man..

I'm sorry but I can't find the string to hide it. I found this

<input type="hidden" name="PriorityRC" value="0"/> and changed the value from 0 to 1 but it didn't work so I think I'm not on the right track

[crythias]

Pick a screen you don't want to see priority. Tell us what it is. Edit the dtl for that screen.

[guillo]

I don't want to see the priority on the New Phone ticket and New Email ticket

[reneeb]

The .dtls for that screens are

Kernel/Output/HTML/Standard/AgentTicketPhone.dtl
Kernel/Output/HTML/Standard/AgentTicketEmail.dtl

There you'll find

Code: Select all

                    <label for="PriorityID">$Text{"Priority"}:</label>
                    <div class="Field">
                        $Data{"PriorityStrg"}
<!--dtl:js_on_document_complete-->
<script type="text/javascript">//<![CDATA[
    $('#PriorityID').bind('change', function (Event) {
        Core.AJAX.FormUpdate($('#NewPhoneTicket'), 'AJAXUpdate', 'PriorityID', [ 'TypeID', 'Dest', 'NewUserID','NewResponsibleID', 'NextStateID', 'ServiceID', 'SLAID', 'SignKeyID', 'CryptKeyID', $Data{"DynamicFieldNamesStrg"}, 'To', 'Cc', 'Bcc']);
    });
//]]></script>
<!--dtl:js_on_document_complete-->
                    </div>
                    <div class="Clear"></div>

You should wrap it in a

Code: Select all

<div class="Hidden"></div>

Simply making it an "input type='hidden'" is not enough because some JavaScript code assume "PriorityID" field is a drop down...

[guillo]

Thanks a lot to you all. It worked!

[drodralv]

Hi!
So for example i have this code:

Code: Select all

<div class="Clear"></div>

                        <label for="PriorityID">[% Translate("Priority") | html %]:</label>
                        <div class="Field">
                        [% Data.PriorityStrg %]
[% WRAPPER JSOnDocumentComplete %]
<script type="text/javascript">//<![CDATA[
    $('#PriorityID').bind('change', function (Event) {
        Core.AJAX.FormUpdate($('#NewPhoneTicket'), 'AJAXUpdate', 'PriorityID', [ 'TypeID', 'Dest', 'NewUserID','NewResponsibleID', 'NextStateID', 'ServiceID', 'SLAID', 'SignKeyID', 'CryptKeyID', 'To', 'Cc', 'Bcc', 'StandardTemplateID' [% Data.DynamicFieldNamesStrg %]]);
    });
//]]></script>
[% END %]
                        </div>
                        <div class="Clear"></div>

And i should leave it as:

Code: Select all

<div class="Hidden"><div class="Clear"></div>

                        <label for="PriorityID">[% Translate("Priority") | html %]:</label>
                        <div class="Field">
                        [% Data.PriorityStrg %]
[% WRAPPER JSOnDocumentComplete %]
<script type="text/javascript">//<![CDATA[
    $('#PriorityID').bind('change', function (Event) {
        Core.AJAX.FormUpdate($('#NewPhoneTicket'), 'AJAXUpdate', 'PriorityID', [ 'TypeID', 'Dest', 'NewUserID','NewResponsibleID', 'NextStateID', 'ServiceID', 'SLAID', 'SignKeyID', 'CryptKeyID', 'To', 'Cc', 'Bcc', 'StandardTemplateID' [% Data.DynamicFieldNamesStrg %]]);
    });
//]]></script>
[% END %]
                        </div>
                        <div class="Clear"></div></div>

Or where exactly should be that div class Hidden?

Sorry for being a newbie.

Thanks in advance

[root]

Hi,

Please open up a new post and don't hijack old ones.

- Roy