I am using OTRS 3.1 & facing some problem, I have successfully installed it & tested it on one system assigned for this software. It was working well but I was not able to make the responses autonomous.
Also, when I configured OTRS 3.1 on the server which was already having the loads of other applications & after creating about 20-25 agents that time it was not responding to any query which we sent internally for our testing purpose. When multiple agents logged in simultaneously, every time it generates the error message showing 'Server Error 500' because of which we are not able to respond to any of the query asked.
I am getting below Error:
Do OTRS requires requires an isolated server?The website encountered an error while retrieving http://192.168.101.53/otrs/index.pl. It may be down for maintenance or configured incorrectly .
HTTP error 500(Internal Server Error). An unexpected condition was encountered while the server was attempting to fulfill the request.
Can anybody please help me out?
Regards Shoaib