why CMDB search function is different from ticket

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BrianYin
OTRS newbie
Posts: 76
Joined: 29 Aug 2012, 10:12
OTRS Version?: 3.1.12

why CMDB search function is different from ticket

Post by BrianYin »

hi everyone, today i found search function in CMDB can not support fuzzy seaching but i tried in ticket, the system can do it.
the reason i want this function is because our configitem's name contains asset number, so it's kind of difficult for engineer to remember the whole name....
is there any suggestions? Thanks!
OTRS Version: 3.1.9
OS: windows 2003
ITSM 3.1.6
MySQL 5.xxx

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