[SOLVED] Always view all the queues.

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firebolt
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[SOLVED] Always view all the queues.

Post by firebolt »

For general situation monitoring I want to always see all the queues in Ticket -> Queue view. But by default I can see the queue only when it has an open ticket, not blocked by any agent. Now I need to modify QueueID in the address bar of my browser:

Code: Select all

http://server/otrs/index.pl?Action=AgentTicketQueue;QueueID=4;Filter=All
Could you help me to solve this issue?
Last edited by firebolt on 19 Nov 2012, 10:21, edited 1 time in total.
OTRS 6.0.20, Debian GNU/Linux 9 stretch
firebolt
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Re: Always view all the queues.

Post by firebolt »

Does nobody really knows how to do it or you just can't get what I want to do?
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crythias
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Re: Always view all the queues.

Post by crythias »

you can always save a search.
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firebolt
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Re: Always view all the queues.

Post by firebolt »

crythias wrote:you can always save a search.
I don't understand what it means. How to use it?
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Re: Always view all the queues.

Post by crythias »

Click the magnifying glass
Click Create New
Click the dropdown list for "add another Attribute"
Click Queue
Click the Plus/Circle on the right of the dropdown list
Select all the queues
Add similarly any additional attributes you'd like to save. For instance, add the "State" attribute and select both new and open.
In the box at the top. type in a name you'd like to save this search as.
Click Add.
You now can choose this search at any time.

But you want a link. So click Profile link.
This will give you a URI in the address bar of your browser that you can save as a favorite.
You also have this entry available within a couple of clicks from the magnifying glass and you can call it as often as you want.
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firebolt
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Re: Always view all the queues.

Post by firebolt »

OK, I'll try this in the next monday. Thanks.
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Re: Always view all the queues.

Post by jojo »

or just use the status view
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firebolt
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Re: Always view all the queues.

Post by firebolt »

jojo wrote:or just use the status view
In the status view I can see all of the opened tickets. But I need to monitor each queue separately.
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firebolt
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Re: Always view all the queues.

Post by firebolt »

crythias wrote:Click the magnifying glass
Click Create New
Click the dropdown list for "add another Attribute"
Click Queue
...
I can't understand what's going on. I don't find anything using this template. Also I created topic about I couldn't gather statistic using Stats module. Maybe these issues are related?
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firebolt
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Re: Always view all the queues.

Post by firebolt »

I've made changes in SysConfig in Ticket -> Frontend::Agent::Ticket::ViewSearch and now it works.
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Re: [SOLVED] Always view all the queues.

Post by firebolt »

Well. I'll try to use this method. Thank you very much.
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