hello every One,
am trying to generate reports on escalated tickets but all the results generated are Zeros ...... Can some one please tell me how this should be done ...step by step coz maybe am not doing it the right way ...
escalation reports (statistics) showing 0
Moderator: crythias
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crythias
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Re: escalation reports (statistics) showing 0
escalations are reset to zero when ticket is closed.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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kalyana1315
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Re: escalation reports (statistics) showing 0
Hi crythias
Escalation times are cleared when the ticket is closed what could be the reason?
Escalation times are cleared when the ticket is closed what could be the reason?
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joserribeiro26
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Re: escalation reports (statistics) showing 0
I create an trigger to solve this, it store table on database how two values, time that this ticket be will scaled and time the be done.