Dear guys
Situation:
Having a ticket on "pending reminder" for some days. Suddenly the issue is resolved and I want to close the ticket
Problem:
As long as a ticket is pending, the <close> link isn't available (maybe I can change that?????)
My suggested work around:
I tried to add the state "open" and "closed" to the available states in the pending dialog (Ticket::Frontend::AgentTicketPending###StateType), so that in the pending dialog it wuld be possible to "reset" the pending status - but only "open" will be actually added to the state dropdown
Why the "closed" state isn't available?
Regards
Rudy
Ticket: pending reminder --> close
Moderator: crythias
Ticket: pending reminder --> close
Testing & Productive: OTRS::ITSM 3.3.5 on CentOS 6.5 and MySQL
Packages: All included
Packages: All included
Re: Ticket: pending reminder --> close
as this is not default behaviour somebody perhaps created an ACL
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"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com