Ticket: pending reminder --> close

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Rotyn
Znuny newbie
Posts: 68
Joined: 21 Aug 2012, 17:11
Znuny Version: 3.3.5
Real Name: Rudy

Ticket: pending reminder --> close

Post by Rotyn »

Dear guys

Situation:
Having a ticket on "pending reminder" for some days. Suddenly the issue is resolved and I want to close the ticket

Problem:
As long as a ticket is pending, the <close> link isn't available (maybe I can change that?????)

My suggested work around:
I tried to add the state "open" and "closed" to the available states in the pending dialog (Ticket::Frontend::AgentTicketPending###StateType), so that in the pending dialog it wuld be possible to "reset" the pending status - but only "open" will be actually added to the state dropdown

Why the "closed" state isn't available?

Regards
Rudy
Testing & Productive: OTRS::ITSM 3.3.5 on CentOS 6.5 and MySQL
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jojo
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Joined: 26 Jan 2007, 14:50
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Re: Ticket: pending reminder --> close

Post by jojo »

as this is not default behaviour somebody perhaps created an ACL
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